Senior Manager, Marketing AI Product Operations, CoCo

Role Overview

As Pfizer scales from pilot to enterprise adoption, we are seeking a Senior Manager, Marketing AI Product Operations to , partner closely with cross-functional product, engineering, and supporting teams, so that AI solutions have the right business requirements, technical requirements, product discipline and documentation to ensure a brand-aligned, adopted, and impactful user experience across the US Commercial Organization.

This role will sit within a CoCo Product Pod sit at the intersection of business need, workflow, and AI capability.

The ideal candidate combines strong business analyst experience, product discipline, and an understanding of intersecting work with technical teams.

Stakeholder Engagement & Facilitation

• Act as a liaison between internal AI product units (e.g., Product, PMO, UX, Data Science, Engineering, Research, QC, & launch readiness).

• Facilitate workshops, interviews, and co-creation sessions to gather insight and define solution requirements.

• Facilitate detailed discovery sessions, requirements workshops, and stakeholder interviews with business and technical participants.

• Manage internal team expectations and communicate outcomes clearly and effectively.

Requirements Gathering & Documentation

• In an AI Native way, develop business requirement documents, user stories, definitions of done, dependencies, and acceptance criteria for AI products and solutions.

• Partner with UI/UX, QA, and Solutions Architecture teams so business needs are reflected in design and functionality.

• Maintain traceability between business goals, technical implementation, and performance metrics.

• Translate customer needs into clear business requirements, functional specifications, user stories, process flows, business rules, and acceptance criteria.

• Use AI native ways of working to capture requirements, workflows, and intent files to technical teams for deployment

• Maintain requirements documentation and traceability throughout the implementation lifecycle.

• Manage feature-level dependencies across product set

• Support PI planning to ensure consistent documentation, forward-product planning to requirements, and launch timing follow best practices

Product Analysis & Experience Alignment

• Map end-to-end user tagging, and requirements to enable multi-surface AI product measurement, adoption, traceability, and operational domains to surface friction and opportunity.

• Analyze current-state business processes and document future-state functional requirements.

• Manage and review evauls and frameworks to improve chat UX, and multi-dimensional routing

• Understand top user features, LLM queries, and outputs to raise roadmap adjustments and requirements evolutions

• Identify opportunities to streamline workflows and reduce friction through intelligent automation and thoughtful design.

• Map definition of done and acceptance criteria to output and enhancements

Adoption & Change Support

• Support change-management and adoption efforts across business units.

• Help develop training materials, onboarding guides, and communication plans that drive user engagement.

• Address feedback and resistance through iterative design and stakeholder collaboration.

QUALIFICATIONS

Basic Qualifications

• Bachelor’s or Master’s degree in Business, Life Sciences, Health, Design/HCI, or a related field.

• 6+ years of experience in business analysis, strategy, digital transformation, or product/experience roles — preferably in healthcare or life sciences.

• Demonstrated experience translating business needs into technical or product requirements, ideally in partnership with data, analytics, or digital teams.

• Working knowledge of healthcare or commercial workflows and how users interact with digital tools.

• Strong communication, facilitation, and stakeholder-management skills.

Preferred Qualifications

• Experience with AI/ML, advanced analytics, or automation solutions in a regulated environment.

• Familiarity with product principles and workflow methods — JIRA, Confluence, Figma, Github, Claude, Cursor, etc.

• Understanding of pharma workflows and/or healthcare regulations and data privacy (e.g., HIPAA).

• Experience with agile delivery and cross-functional product teams.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Other Job Details:

• Last Date to Apply for Job: November 19, 2026.
• Ability to travel based on business needs
• This position is hybrid and requires working onsite 2 to 3 days per week

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.