Senior Manager, Project Management - Design Operations

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to influence cross-functional stakeholders, communication skills to create clarity, and a results-focused mindset to solve complex and ambiguous problems.

This role partners directly with a VP of Design, serving as a trusted advisor and thought partner. While this role is an individual contributor, success relies heavily on building authentic relationships with peers, partners and leaders.

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do:

You’ll be asked to handle a variety of responsibilities, including:

• Business & People Operations:
  • In close collaboration with design leadership manage the design team’s people operations and business operations. Activities in this space may range from budget, KPI/OKR, headcount, and partner management to developing team rituals, culture, and fostering overall positive team health. Identify and drive improvements to these practices that increase the efficiency and optimization of design
  • Build processes and systems that establish operational rigor to ensure sustainable results and delivery over time. Scale processes, programs, and initiatives (business, people, or design related programs) when necessary
  • Mentor and share design operations expertise with cross-functional team members
• Design Standards & Practice Management:
  • Employ design thinking and design expertise to advance the quality of outcomes and delivery. Bridge commonalities, insights, and potential points of friction between teams, contributing to design excellence
  • Use persuasive communication to the right audience in order to advocate for and evangelize the impact of design
  • Identify team and project needs with regards to design process, tools, documentation, asset management. Take steps to implement necessary changes to make sure design teams are operating at optimum efficiency
  • Maintain a commitment to defining and measuring design quality, quantitatively and qualitatively. Align teams on metrics for design quality and track metrics over time
• Design Portfolio & Program Management:
  • Maintain a “planning ahead” posture that considers short term needs and resources, while looking ahead and planning for the next big challenge design teams will face
  • Partner with design leadership on large, complex problems. Offer strategic perspective in key decision making moments - including choosing the highest impact opportunities for the design team. Assess tradeoffs and propose clear solutions and resolve roadblocks that may impede progress
  • Develop resourcing, capacity planning, and program management routines to ensure teams are delivering against established goals and objectives
  • Provide clear communication to cross-functional leadership on status, resources, issues, and priorities.

​This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• At least 6 years of experience including design management, project or program management of design deliverables, and operations management including experience working directly with designers, researchers, and strategists
• At least 6 years experience leading project delivery for cross functional projects

Preferred Qualifications

• 4+ years working within the product development process between tech, product, and design
• 4+ years with design tools and design systems
• Experience building operation systems and programs at scale
• Experience working with corporate design teams

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)​

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).