Senior Manager, Transaction Monitoring & Investigations Specialist

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

The Role:

The Senior Manager, KYC Specialist is a seasoned contributor responsible execution, review and oversight of Financial Crime due diligence and screening activities across the Global Asset Management business.

The role will provide expert investigation, hands‑on support in areas like Name Screening, customer risk assessments, customer due diligence reviews, and ongoing monitoring activities. The role potentially is required to provide expert coverage on Private and Public Markets KYC and on exception basis provide TM & Investigations coverage as well for the AM space. Working within the First Line of Defence, the role helps ensure that Financial Crime controls operate effectively, risk assessments are appropriately documented, and regulatory obligations are met.

The role provides oversight of screening & KYC/D activities delivered by Service providers/TPAs where applicable, monitors service delivery performance, reviews referrals, challenges exceptions, supports issue remediation, and maintains robust audit trails of risk-based decisions. The role works closely with Financial Crime Operations colleagues globally  and key stakeholders to promote consistent control execution, effective risk management, and continuous improvement across the Asset Management business.

Accountabilities/Responsibilities:

• Conduct AML,KYC/D due diligence activities for new and existing customers, including distributors, segregated mandate clients and other Asset Management relationships, in line with established Financial Crime policies, procedures and regulatory requirements.
• Perform in-depth customer risk assessments and complete customer due diligence reviews by analyzing customer information, ownership structures, supporting documentation and relevant risk indicators. Checker activities where needed.
• Execute, perform Checker and oversight activities on Name Screening (PEP, Sanctions, Adverse Media), Transaction Monitoring, KYC/D, periodic reviews, trigger event reviews and ongoing monitoring activities (specific emphasis on Private and Public Markets), ensuring customer records remain accurate, current and compliant with Financial Crime standards.
• Maintain clear, structured, and audit‑ready case documentation, including rationale, evidence, and outcomes, aligned with FCA and internal quality standards.
• Collaborate development of Asset Management–specific Screening, KYC/D, TM typologies and scenarios.
• Collaborate on transformations, efficiency initiatives, supporting the adoption of automation, AI‑enabled solutions within TM and fraud alert processes.
• Create, maintain operating manuals, SOPs supporting consistent execution.
• Actively contribute, support audit readiness in internal reviews/inspections and audits.
• Maintain awareness of regulatory developments, emerging financial crime risks, and industry best practice, contributing to continuous improvement initiatives.
• Contribute to team objectives by supporting workload management, conducting training/troubleshooting, sharing knowledge, identifying process improvements and maintaining effective control execution across the Financial Crime Operations function.

Experience:

9 - 12 years’ experience in Financial Crime / AML, including 6+ years in KYC/D, Due Diligence (CDD,SDD,EDD), Transaction Monitoring and Investigative roles amidst hands-on exposure to the other spectrums of KYC, Financial crime operations, specifically in Private and Public Markets space (Asset Management, Or Asset Servicing space preferred)

• Solid track record in handling complex, high‑risk investigations, contributing to transaction monitoring framework enhancements.
• Strong working knowledge of UK, EU regulations, with practical application experience within KYC/AML, TM spectrum.
• Demonstrated capability to technical uplift and consistent investigative standards.
• Exposure to global TM operating models, contributing to MI, dashboards, with hands‑on experience in onboarding complex entities including funds, trusts, SPVs, multi‑layered ownership structures.
• Familiarity with TM, KYC & screening platforms such as Actimize, Napier, Fenergo, Fircosoft, World‑Check, or equivalents.
• Good understanding of the regulated financial services landscape and how businesses such as M&G operate within it.

Educational Qualification:

• Graduate degree in Science, Commerce, Management, Business Administration, or Law (e.g. BSc, BCom, BMS, BBA, LLB).
• Professional certifications such as ICA qualifications or CAMS are desirable.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.