Senior Product Ops Specialist, Public Health (NEA)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.  
 
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!  
 
Learn more about GovTech at tech.gov.sg. 

[About the role]

GovTech builds digital products for the Singapore Government. We're hiring a Product Ops Specialist to work on NEA's Public Health products. This role sits at the intersection of operations, data, and product delivery. You'll work with Product Managers, Engineers, and NEA's public health operations teams to keep products running well, surface insights from data, and make sure what we ship works for the people using it. Your job is very important for Singapore. NEA conducts over 1.4 million inspections a year across vector control, public cleanliness, sanitation, and enforcement. Officers currently jump between multiple systems to handle a single case, and enforcement can take months to close. The products you'll support replace these legacy systems with modern tools that let officers work faster, see the full picture, and focus on outcomes instead of admin.

[What you will be working on] 

Work with Product Managers as a partner, not support staff

• Co-own outcome metrics (how fast cases close, how well new tools get adopted, officer productivity)
• Build relationships across product, engineering, and NEA's public health teams
• Ideate, set up and maintain processes using DevOps tools and platforms

Turn data into decisions

• Set up and maintain the product intelligence layer (data pipelines, dashboards, feedback repositories)
• Surface actionable insights that PMs act on
• Track whether insights lead to changes (did that feedback become a feature? did the dashboard change a decision?)
• Help teams move from Excel-and-RPA tracking to real-time dashboards built into the product

Run tight operations

• Design playbooks, templates, and operating standards that teams default to
• Own risk and incident management for your product areas
• Support legacy-to-new system transitions (running old and new in parallel without disrupting live operations)
• Run audit support and ensure compliance with agency standards
• Challenge existing processes. Share what works and what failed.
• Implement tracking dashboards for system resiliency

Be the voice of the user

• Design feedback loops: collect, triage, and route user feedback at scale
• Users include field officers doing inspections, managers tracking case backlogs, lab teams, and the public submitting feedback

Keep teams aligned

• Build operating cadences across product, engineering, ops, and vendors
• Standardize status reporting to users, management and senior stakeholder for all systems
• Mentor team members. Grow the Product Ops practice within the agency.
• Drive OKRs that connect operational work to product and agency outcomes.

[What we are looking for] 

Background

Experience working in a product or tech team. You've seen how product development works up close: sprint rituals, roadmap trade-offs, shipping under constraints. You think in outcomes, not outputs. You've worked as or with product managers and with engineers and designers, not just managed timelines.

• 4-10 years in product operations, ops management, or a related coordination-heavy role with excellent stakeholder management.
• Can work independently on ambiguous problems across multiple product areas.
• Experience working in an environment where product thinking and execution matter.

Skills

• Comfortable in Jira, Confluence and other DevOps tools.
• Adept with working on/building dashboards and working with data (Tableau, Power BI, or similar).
• Product management or agile certifications are a plus, not a requirement.

What it is like working here:

• Rapid Prototyping - Instead of spending too much time debating ideas we prefer testing them. This identifies potential problems quickly, and more importantly, conveys what is possible to others easily.
• Ownership - In addition to technical responsibilities, this means having opinions on what is being done and having ideas on what should be done next. Building something that you believe in is the best way to build something good.
• Continuous Learning - Working on new ideas often means not fully understanding what you are working on. Taking time to learn new architecture, frameworks, technologies, and even languages is not just encouraged but essential.

What we offer you:   

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.   

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech