Senior Regional Office Manager

Felix is hiring a Senior Regional Office Manager . Level rates it ; you can apply on Felix.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include facilities management, project management and corporate real estate.
Level classifies it as a senior role.
Level lists 116 other open roles at Felix.

AI in this role

Lead the end-to-end workplace network strategy and physical footprint expansion across Latin America and the US as Senior Regional Office Manager.

facilities-managementproject-managementcorporate-real-estatevendor-managementoperations-management

About Us
At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.
We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About the Role

Félix is escalating its physical footprint across Latin America and the United States through a network of strategically located corporate hubs. We are seeking a highly autonomous, Senior Regional Office Manager to own our workplace network end-to-end.
This is a high-ownership, strategic-yet-tactical role for a seasoned corporate real estate and facilities leader who can step in, exercise sharp judgment, and operate with complete independence. You will be responsible for designing and executing the strategy to set up and run a multi-country network of hubs—balancing greenfield site searches (0-to-1), end-to-end construction and renovation project management (fit-out supervision, contractor oversight, and timeline/punch-list delivery), with the operational optimization and day-to-day management of existing spaces.
This role is for someone who has 'seen it all'—from contract audits, landlord lease negotiations, and multi-country regulatory compliance to unexpected site emergencies, security protocols, and vendor friction. You will act as the 'conductor of the orchestra,' deciding how to build and scale our operations across our target markets in LATAM (Mexico, Colombia, Argentina, Brazil) and the US (Miami, New York, San Francisco).

What You’ll Own

**1. Multi-Country Network Architecture, Buildout & Greenfield Launches**

Strategic Expansion Playbook: Define and execute the roadmap for launching a network of corporate hubs simultaneously across LATAM and the US (e.g., launching in Buenos Aires and São Paulo while scaling current hubs).
Site Scouting & Real Estate Strategy: Lead site scouting, location criteria, and commercial space evaluations.
Lease & Commercial Terms Ownership: Lead lease agreement reviews and negotiations (3-to-5+ year commercial terms, exit clauses, warranty deposits, tenant improvement allowances).
Construction Project Management & Fit-Out Supervision: Lead and supervise the full architectural design, interior fit-outs, and renovation projects for new corporate hubs. Manage general civil contractors on-site, track construction timelines, enforce quality control and punch-lists, oversee MEP/electrical backups, IT/server infrastructure, furniture procurement, and access control systems for turnkey handoffs.

2. Operational Excellence, Governance & Compliance

Multi-Site Facilities & Vendor Management: Source, audit, and manage general contractors, janitorial services, HVAC technicians, security personnel, and workplace suppliers across all operating markets.
Contract Administration & Audit Readiness: Maintain a bulletproof repository of all active leases, SLAs, and supplier contracts, ensuring instant compliance readiness for corporate due diligence, internal audits, or financial reviews.
Regulatory & Security Governance: Ensure strict adherence to regional workplace regulations (Protección Civil, EHS standards, local municipal permits, emergency response brigades, and access control security protocols for financial technology operations).
Business Continuity Planning (BCP): Design and implement robust Business Continuity Plans to guarantee uninterrupted power, internet, and physical operational uptime across every hub.

3. Network Operating Models & Brand Standardization

Brand & Cultural Infiltration: Standardize the look, feel, and employee experience across all hubs so walking into a Félix office in Mexico City, Bogotá, or Miami feels distinctly and seamlessly "Félix," while remaining authentically rooted in local community context.
OPEX/CAPEX Budget Ownership: Own the regional workplace budget, driving strict cost discipline, negotiating savings, and managing vendor payments independently without requiring day-to-day executive handholding.

What Success Looks Like (The First 6 to 12 Months)

0 to 3 Months (Stabilization, Project Management & Expansion):
- Take immediate operational ownership of existing hubs (New York and current Miami site), establishing standardized SOPs and resolving facility/vendor bottlenecks.
- Lead and execute the physical expansion project for the Miami hub.
- Drive end-to-end project management (site fit-outs, contractor supervision, timelines, and punch-lists) for the construction of new hubs in Mexico City and Bogotá.
- Define the multi-site operational framework and initial site selection criteria for Buenos Aires and São Paulo.

3 to 6 Months (Multi-Site Execution & Launch):
- Successfully manage construction completion, fit-out inspections, and full operational launches for the Buenos Aires and Brazil hubs, as well as delivering the new CDMX and Bogotá offices, while maintaining smooth daily operations across existing spaces.
- Author and deploy a standardized Félix Network Launch Playbook covering multi-country site selection, construction/fit-out project management sequencing, regulatory compliance, legal contract guidelines, and vendor sourcing.

6 to 12 Months (Network Scaling):
- Leverage the playbook to plan and execute the next expansion wave (including San Francisco and secondary LATAM hubs).
- Build the business case for —and potentially recruit— a small, highly efficient team or local partner network to support ongoing site maintenance, freeing this role to focus on strategic growth and network optimization.

Requirements

8+ years of senior workplace operations, corporate real estate, construction project management, or regional facilities leadership in multinational corporate environments or large-scale enterprise companies.
Construction & Fit-Out Oversight: Proven track record supervising construction contractors, architectural firms, MEP installations, and physical space buildouts from raw space to operational handoff.
Multi-Country LATAM & US Scope: Proven track record managing a network of physical corporate offices across LATAM and the United States.
Direct experience managing workplace operations/real estate in either the United States OR Brazil is required alongside LATAM experience.
Contract & Regulatory Mastery: Strong expertise reading and auditing commercial lease contracts, driving vendor RFPs, and implementing strict corporate governance/security protocols.
Senior Decision-Making & Autonomy: High degree of professional maturity and business acumen. Able to make independent financial, legal, and operational decisions without escalation to executive leadership.
Language Proficiency: Bilingual English / Spanish is strictly required for cross-border legal, landlord, and executive communication. Portuguese is a strong plus.
Education: Bachelor’s degree in Civil Engineering, Architecture, Industrial Engineering, Business Administration, Corporate Real Estate, or related technical fields.
Travel Readiness: Highly comfortable traveling regularly and extensively (50%+ travel during launch/search/construction phases) across LATAM and US hub markets.
Location: Must be based in Mexico City (CDMX) and willing to travel internationally.
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

What We Offer

Competitive salary
Initial stock options grant
Annual performance bonus
Health, dental, and vision plans
Work model: currently fully remote, with a future transition to a hybrid setup.
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.

How we rate this

Senior Regional Office Manager at Felix rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Regional Office Manager is an open job at Felix.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mexico - Remote and is marked remote.
The job was posted on September 4, 2026.
Seniority: senior.
Applications are handled by Felix. Apply on Felix

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Skills and AI tools this role asks for

Facilities ManagementProject ManagementCorporate Real EstateVendor ManagementOperations Management

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