Senior ServiceNow Discovery & Service Mapping Engineer

Job Description

What is the opportunity?
As a Senior ServiceNow Discovery Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery solutions. This role is critical to enhancing our IT service delivery by automating asset tracking and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

What will you do?

• Design, configure, and deploy ServiceNow Discovery solutions to automate the identification of IT assets.
• Troubleshoot discovery issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.
• Collaborate with stakeholders and support teams to align solutions with business objectives
• Document technical processes, create training materials, and mentor junior team members.

What do you need to succeed?

Must have:

• 3+ years of hands-on experience with ServiceNow Discovery modules.
• Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, Cloud resources, and network gear.
• In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. – Hyper-V, VMware.
• In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell.
• Experience with ITIL v4 frameworks, particularly in Configuration Management and Service Asset & Configuration Management (SACM).
• Excellent problem-solving, communication, and stakeholder management skills.

Nice to have:

• Familiarity with ServiceNow Event Management, Orchestration, or ITOM modules.
• Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker).
• Knowledge of network protocols (SNMP, SSH, WMI) and infrastructure monitoring tools (e.g., Splunk, Nagios).
• Agile/Scrum methodology experience in IT service delivery projects.
• ITIL 4 Foundation Certified.
• ServiceNow Certified Implementation Specialist (CIS) – Discovery or equivalent certification.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.