MastercardSenior Specialist, Product Experience Design
Mastercard is hiring a Senior Specialist, Product Experience Design in Toronto, Canada. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions Lean UX, Design Thinking and product design among its tools and skills.
- Level classes it as a senior role.
- Mastercard has 1,100+ other open roles on Level.
- Posted in the last few days.
AI in this role
Design user-centric digital data products and prototypes using human-centered design principles within a cross-functional team.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience DesignThe Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer who is passionate about joining our rapidly growing, highly innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products.You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iteration of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products are delivered through web and mobile applications and voice interfaces, including dashboards with widgets, chatbots, content management systems, and more, all in service of solving complex business challenges encountered by our customers.
Role
• Design Proofs of Concept and Minimum Viable Data Products (MVPs) using human-centered design principles and rapid prototyping methods, including Lean UX and Design Thinking.
• Help define the next generation of data and data-driven products and, through doing so, help shape the future of Mastercard and its growth.
• Help de-risk net-new data product concepts by conducting user research or assisting with technical experiments to validate desirability, usability, and feasibility.
• Design product solutions that present complex data in a meaningful and digestible way.
• Participate in Design Thinking workshops, collaborating cross-functionally with industry verticals, regional leads, and end users to create optimal digital data products.
• Work on future-state conceptual designs, driving experimentation that improves the overall quality of product design.
• Work closely with key partners in Brand and Marketing to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation-layer practices such as adaptive and responsive web design and current and forward-thinking technologies.
• Explore the “art of the possible.”
• Ensure designs appropriately balance business objectives and user engagement in close partnership with product managers.
• Liaise with regional and country teams to ensure designs reflect the diverse needs of a global user base.
All About You
• Passionate about the possibilities of data-driven experiences.
• Proven experience working within a world-class customer experience team.
• Experience working and managing multiple priorities in a fast-paced environment.
• An empathetic champion of the user.
• Demonstrable knowledge of usability best practices.
• Bachelor’s or master’s degree in Design for Interactive Media, or equivalent experience.
• Strong portfolio covering multiple form factors, including desktop, tablet, mobile, wearable, and others.
• Demonstrable commitment to learning, with a strong desire to discover and evaluate new concepts and technologies that maximize design possibilities.
Interaction Design
• Experience developing user personas and user journeys to inform product design decisions.
• Experience in rapid prototyping, including Lean UX and Design Thinking.
• Experience creating compelling, usable, and visually engaging mockups and prototypes.
• Experience designing experiences across multiple media.
• Experience using prototyping and wireframing tools such as Figma, Sketch, Adobe XD, and Adobe Illustrator.
• Understanding of complex information architectures for digital applications.
Nice-to-Have Additional Experience
• Visual design
• UX research
• Data visualizationMastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior Specialist, Product Experience Design at Mastercard rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product design was part of your work. What did you do?
- Tell me about a project where ux design was part of your work. What did you do?
- Tell me about a project where user research was part of your work. What did you do?
- Tell me about a project where prototyping was part of your work. What did you do?
- Walk me through how you've used Lean UX in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Product Design, UX Design, User Research, Prototyping, and Lean UX. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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