Senior Technical Analyst, Trade Floor Support (Paris)

Job Description

What is the opportunity?

A Senior Technical Analyst provides technical assistance, which is similar to that of a Technical Analyst, but with broader technical knowledge and qualifications across all service lines including but not limited to Non-trade, Trade, mobile, Techbar, VIP and Audio Video systems across all lines of business (LOB) and locations.

The Analyst will troubleshoot and resolve hardware, software and network issues ensuring a smooth operation of end user systems. Effective communication and problem-solving skills are crucial in this customer facing role.

Should you be shortlisted, do please let us know if you have any specific requirements for the interview.

This is a permanent, full-time role and requires 4 days in the 34-42 avenue Raymond Poincaré, Paris office.

What will you do?

• Proactively identify and resolve problems, including root cause analysis, serving as the point of contact for escalations and complex issues.
• Contribute to and maintain policies, procedures, and operational documents to enhance efficiency.
• Lead or participate in IT projects and initiatives to ensure timely delivery.
• Drive process improvements, automation, and service optimization.
• Provide technical support and guidance to all enterprise users (including VIP/Executive) on hardware, software, and mobile devices.
• Manage service requests and incidents through ticket systems, ensuring SLA compliance.
• Escalate conflicts and issues appropriately while resolving what falls within your scope.
• Ensure work aligns with agreed service levels and department guidelines.
• Continuously improve service and performance.
• Collaborate with Global TI towers and vendors; undertake system administration duties.
• Provide on-site and remote support.
• Adhere to and improve processes and procedures; escalate inefficiencies to management.
• Support BAS and DSS components of the client experience.
• Stay aware of RBC's strategic direction and related business units.
• Uphold RBC, TI, and business line policies; flag risks to people, technology, property, or reputation.

What do you need to succeed?

Must-have

• Trade Floor experience and knowledge of Front Office Technologies - Market data applications, Felix, Bloomberg, Fidessa, ION, Reuters, Excel Addins, and Trade Floor Voice systems.
• Knowledge of Microsoft Operating Systems and Windows-based desktop/laptop/virtual applications.
• Strong understanding of ITIL (Incident, Request, Change, and Problem management, etc.).
• Strong communication skills (written and verbal), problem-solving abilities, and customer service orientation.
• Excellent organisational and interpersonal skills; ability to interact professionally with internal and external contacts.
• Proven ability to work independently and collaboratively in pressured environments without compromising performance.
• High awareness of and commitment to customer satisfaction and service delivery within the Front Office environment.

Nice-to-have

• Fluency in French and English desirable.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.  We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés.  Please do not forward resumés to our employees, nor any other company location.  RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.