MastercardSenior Technical Program Manager
Mastercard is hiring a Senior Technical Program Manager in Pune, India. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Jira, Confluence and Domo.
- Level classifies it as a senior role.
- Level lists 967 other open roles at Mastercard.
AI in this role
Provide Tier 1 and Tier 2 support for Jira Cloud users while driving adoption and managing integrations across programs.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager1. OverviewThis role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray.
2. Role
• Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations.
• Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning.
• Conduct demos and office hours to guide users through Jira workflows and integrations.
• Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha
• Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements.
• Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards.
• Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation.
• Maintain Confluence pages for support instructions, banner updates, and workaround documentation.
3. All about You/Experience
• 5+ years in technical program management, preferably in enterprise software or Agile environments.
• Deep understanding of Jira Cloud, Aha!, Rally, and Atlassian ecosystem.
• Experience with enterprise migration programs, CRQ processes, and dependency tracking.
• Strong analytical skills with proficiency in Domo, EazyBI, and Confluence.
• Excellent communication and stakeholder management across global teams.
• Familiarity with CAB processes, onboarding calendars, and OKR tracking.
• Engages with vendor contacts and internal stakeholders for escalations and enhancements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior Technical Program Manager at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical program management was part of your work. What did you do?
- Tell me about a project where agile was part of your work. What did you do?
- Tell me about a project where vendor management was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Walk me through how you've used Jira in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Technical Program Management, Agile, Vendor Management, Stakeholder Management, and Jira. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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