Senior Travel Specialist

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Senior Travel Specialist

• Job post location(s): Hyderabad

Your opportunity

As the Sr Specialist in the Travel team, you’ll support the Travel team in functions comprising global employee Travel and Expense management at Hyderabad. Managing compliance with Travel and Expense policy, Corporate Card/P-Card policy, working on all change management projects on Travel, Expense, and Card programmes. You’ll report to the Manager, Travel. Must be flexible to work in a dynamic, 24/7 environment to support the global, round-the-clock nature of the travel industry

What you’ll do

• Possess comprehensive knowledge of Travel, Expense, and Corporate Card programs, and have worked on these areas in past roles.
• Corporate Card Administration: Oversee end-to-end card lifecycle processing, including receiving and evaluating new card applications, issuing cards, managing credit limit adjustments, and cancelling existing cards for offboarded or ineligible employees.
• Payment Batches & Manual Processing: Execute payment batches and handle expense reimbursements for manual paid countries, ensuring compliant, accurate, and timely disbursements across non-automated regions.
• Reconciliations: Perform regular financial reconciliations for corporate credit card accounts, manual country expense payments, and vendor balances, resolving discrepancies with speed and precision.
• Vendor & Contract Negotiations: Partner with strategic partners to lead commercial negotiations for corporate contracts with major airlines, hotel chains, and travel service providers to secure preferred corporate rates and benefits.
• Timely review and approval of all employee travel requests related to hotels and transportation, in line with approved policy.
• Track queries on the Navan travel group and respond timely for all open queries during the respective work shift.
• Proficiently understand and navigate systems such as Navan, Coupa, NetSuite, Workday, Bank Integration, and Card feed programs.
• Ensure internal customer focus in getting the SLAs achieved across all requests from employees for hotel and airfare bookings and reimburse their claims timely.
• Manage financial close-related activities, including accruals, T&E schedules, and month-end reconciliations.
• Review team tasks, identify delays, and provide solutions for timely completion.
• Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities.
• Prepare and maintain up-to-date process documentation, emphasizing continuous improvement.
• Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle.

This role requires

• 7+ years of experience in managing Travel, Expense, and Corporate Card programs within a global matrix organization.
• Hands-on experience with end-to-end Corporate Card processing, including issuing new cards, managing card limits, offboarding/cancelling cards, and performing detailed account reconciliations.
• Proven track record of conducting vendor negotiations with airlines, hotel chains, and corporate travel suppliers to secure competitive rates and corporate terms.
• Strong expertise in global payment operations, specifically executing manual country payment batches, local disbursement handling, and cross-border expense processing.
• Bachelor’s degree in a relevant field.
• Demonstrated expertise in process analysis, documentation, financial reconciliations, and process improvement/automation.
• Strong communication, relationship building, influencing, persuasion, presentation, and conflict resolution skills.
• Consistently demonstrates high integrity combined with good business judgment.
• Absolute integrity of internal controls over all finance/accounting activities that can affect the completeness and accuracy of financial reporting.
• Time sensitive on all deliverables and available to handle seasonal variations in functional requirements.
• High attention to detail with the ability to present/articulate analytical results and facilitate decision-making

Bonus points if you have

• Experience in working in travel teams in large organizations in the SAAS space
• Experience in managing global payment batches and travel deliverables across multiple international time zones.

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

The pay range below represents a reasonable estimate of salary for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time-off, and other competitive benefits designed to improve the lives of our employees.

The pay range below represents a reasonable estimate of hourly pay for the listed position. This role may be eligible for the corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off,  paid time-off, and other competitive benefits designed to improve the lives of our employees.

The pay range below represents a reasonable estimate of hourly pay for the listed position. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

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