Senior Vendor Operations Analyst, Technology

What you will do:

Vendor Coordination & Operations
• Serve as the primary point of contact for external vendors, managing day-to-day communication and operational follow-through.
• Collaborate closely with internal management, finance, and vendor stakeholders to maintain complete status transparency, drive accountability, and resolve operational blockers.
• Coordinate and organize company and vendor resources to ensure joint delivery teams operate efficiently and hit target milestones.
Invoice & Billing Management
• Own and manage the end-to-end workflow for invoices, billing requests, and purchase orders tied to tech infrastructure and vendor services.
• Review, cross-reference, and verify technical invoices (e.g. API usage like location service vendors, cloud infrastructure, software subscriptions) against team usage metrics and contract terms.
• Track billing schedules and route approvals across project owners, budget holders, and finance stakeholders to eliminate payment issues.
Project Governance & Delivery
• Lead end-to-end delivery of multi-stream projects on our platform, overseeing project planning, risk management, progress tracking, and quality assurance.
• Organize and facilitate key project meetings across all project phases, ensuring clear agendas, structured outcomes, and concise documentation.
• Prepare comprehensive progress reports for senior leadership, proactively managing stakeholder expectations and mitigating tactical risks.
• Maintain a flexible, hands-on approach to task boundaries to support shifting business priorities.

What you will need:

Experience & Technical Proficiency
• 5+ years of vendor management billing processing experience, ideally within technology, e-commerce, or supply chain industries.
• Understanding our application platforms and logistics ecosystems (e.g., order dispatching, driver networks, API integrations, etc.).
• Proven experience managing vendor relationships, service level agreements (SLAs), and technical vendor contracts.
• Solid experience handling project budgeting, technical invoice verification, and finance department workflows.
• Hands-on experience with project management methodologies (Agile, Scrum, Waterfall, Hybrid) and tools (e.g., Jira, Google Sheets/Excel).
Soft Skills & Languages
• Fluency in written and spoken English and Mandarin to communicate effectively with regional teams, leadership, and external vendor partners.
• Exceptional communication, negotiation, and cross-functional stakeholder management skills.
• Strong analytical mind with critical thinking skills—capable of spotting billing discrepancies, operational bottlenecks, and workflow gaps.
• Self-motivated, decisive, and adaptable with a high degree of execution capability in fast-paced environments.
Preferred Qualifications
• Bachelor’s degree in Logistics/Supply Chain, Accounting, or a related field.
• Project management certifications: PMP, PSM / SPS