Service Desk Junior Engineer-Service Support

Sopra Steria is hiring a Service Desk Junior Engineer-Service Support in Noida, India. Level rates it ; you can apply on Sopra Steria.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
Sopra Steria has 2,000+ other open roles on Level.
Posted in the last few days.

AI in this role

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

Experience Required: 0.5 – 1 year

Provide L1 technical support to international users via phone, email, and chat.
Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory.
Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.
Resolve issues using standard procedures and escalate complex issues to L2/L3 teams.
Coordinate with technical teams and follow incidents through to resolution.
Follow ITIL processes, security guidelines, and support procedures.
Maintain accurate ticket documentation and provide clear user guidance.
Handle multiple tickets effectively in a fast-paced, customer-focused environment.

Mandatory Skills

Experience in L1 Service Desk / Help Desk Support.
Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking.
Excellent verbal and written communication.
Strong troubleshooting and problem-solving skills.
Experience supporting international clients.

Additional Information (Travel & Shift, etc.)

Willing to work from the office premises.
Flexible & Open to work in 24*7 environment.

Any Stream Graduate

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

How we rate this

Service Desk Junior Engineer-Service Support at Sopra Steria rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.