Service Engineer

Sandvik is hiring a Service Engineer. Level rates it ; you can apply on Sandvik.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include fine tuning, troubleshooting and maintenance.
Level classifies it as a mid-level role.
Level lists 394 other open roles at Sandvik.
The role was posted within the past two weeks.

AI in this role

Perform advanced inspections, fault finding, and repairs on heavy construction and mining equipment.

fine-tuningtroubleshootingmaintenancehydraulicselectrical-systems

We are looking for a customer-focused Service Engineer who will be responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions. The role will work closely with customers using a specialist understanding of customers’ needs to act as a trusted advisor and determine the appropriate solutions, obtain customer satisfaction by installing, repairing, inspecting, and commissioning service, taking into account the customer and Sandvik’s considerations. To succeed in this role, you are expected to:

Independently conduct advanced and specialized inspections, fault finding, installations, repairs, adjusting/fine tuning and commissioning of products and equipment at customer site or own premises.
Determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.
Perform complex troubleshooting and repairs independently and provide technical feedback on important issues to TIM/TFM/CPI systems. (TIM = Technical Issue Management, TFM = Technical Feedback Management and CPI =Continuous Product Improvement process.)
Complete analysis of failed product and report on any abnormalities to the relevant party (e.g. Service, Product Support or PSSR).
Operate equipment proficiently to be able to test and diagnose issues independently.
Conduct and support warranty investigation.
Commission new launch products with different applications and solve relevant issues independently.
Develop routine work procedures (using the tools provided), according to safety standards.
Prepare and execute all activities in line with EHS and Quality, regulations, procedures, instructions, guidelines, and promote awareness, including addressing unsafe activities to others.

This role is a full-time requirement based in Malaysia (Shah Alam KL). Travelling within the Sales Area, up to 50% of your time, is an essential part of the job.

Qualifications

Qualified technician in fields on mechanics, hydraulics, and electrics
Minimum 6 years of Sandvik Equipment Experience and / or a minimum of 3 years of hands – on work experience on both hydraulic & electrical systems in heavy construction / mining equipment
Proficient knowledge of the mining environment and application of equipment.
Strong proven safety culture
Strong customer service focus and motivation and determination to achieve targets and goals
Proactive, self-motivated and demonstrate initiative
Excellent communication and interpersonal skills
Ability to adapt & work in a multi-cultural environment

How we rate this

Service Engineer at Sandvik rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Service Engineer is an open job at Sandvik.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Malaysia, Shah Alam Kl.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Sandvik. Apply on Sandvik

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Fine-tuningTroubleshootingMaintenanceHydraulicsElectrical Systems

Questions you could be asked

Walk me through fine-tuning a model: what data did you use, and how did you check the result?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where maintenance was part of your work. What did you do?
Tell me about a project where hydraulics was part of your work. What did you do?
Tell me about a project where electrical systems was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Fine-tuning, Troubleshooting, Maintenance, Hydraulics, and Electrical Systems. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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