Service Manager SEA Mining

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.


The work model for the role is: #LI-Onsite

This role is contributing to the Automation Process Industry - Mining & Metals Business in Jakarta, Indonesia.

You will be mainly accountable for:

• Creating and driving implementation of service strategy as a member of the management team.
• Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

• Bachelor's degree in Engineering (Electrical, Automation, Instrumentation, Mechanical, Mining, or related discipline); Master's degree is an advantage.

• Minimum 10 years of experience in service, operations, engineering, or business leadership within mining, automation, process industries, or related sectors.
• Proven experience managing service operations, aftermarket activities, and P&L responsibilities.
• Strong understanding of mining industry operations, automation solutions, digitalization, and lifecycle service management.
• Demonstrated ability to lead and develop multicultural teams across multiple countries and stakeholder groups.
• Excellent commercial acumen with a track record of driving service growth, customer satisfaction, and operational excellence.
• Fluent in English with strong communication, leadership, negotiation, and customer relationship management skills.

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

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Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.