Service Operations Engineer (M/F/X)

Key Tasks:

• Schedule timely, prepare rigorously and organize efficiently preventive or curative maintenance interventions on Kinetic PowerPack units that are covered by a service contract with RRSL (1st line support); Coordinate those interventions with the Field Service Technicians team;
• Analyse and resolve machine/system breakdowns, warnings (such as power losses, red & yellow alarms, observations) on Kinetic PowerPack units (1st line or 2nd line support);
• Determine root cause and prepare technical reports, following system failures;
• Organize the implementation resolutions to technical issues in the field;
• Be part of the 24/7 support team, on a rotational basis (typically 1 every 6 weeks) to guarantee a 24/7 support world-wide, according an agreed work convention;
• Manage warranty claims, in coordination with the concerned internal departments;
• Organize regular review meetings with the concerned RR subsidiaries to ensure satisfactory support is given to the clients in the concerned region;
• Be a trainer at our training center in the factory. The trainees can be international RRPS service colleagues, service partners, or end clients.

Stakeholders Management :

• Coordination with the internal support teams (engineering, procurement, Field Service Technicians team,…);
• Support to RR subsidiaries (regular status review meetings, as well as on-demand support)

Qualifications:

• Engineering degree Electrical / Electromechanical
• or Bachelor’s Degree in Electrical Engineering with 5 years experience in a similar role with a Multinational Company;
• Experience in a technical after sales department is an asset;
• Strong interpersonal and organizational skills
• Good multi-tasking and time management
• Customer and service oriented
• Languages: French and English. Another language in an asset;