Service Technician

KONE is hiring a Service Technician. Level rates it ; you can apply on KONE.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Mobile App, elevator maintenance and mechanical maintenance.
Level classifies it as a junior role.
Level lists 925 other open roles at KONE.
The role was posted within the past two weeks.

AI in this role

Carry out elevator and escalator maintenance, repairs, and fault calls while providing accurate back reporting through mobile applications.

mobile-app

elevator-maintenancemechanical-maintenanceelectrical-maintenancecustomer-service

Job rotation is an excellent way to develop. KONE supports job rotation by having all open positions posted in the intranet and by having global guidelines for employees and managers to make job rotation smooth. Employees and managers are encouraged to discuss about job rotation opportunities both in the Performance Discussion (PD) and also in team meetings or other events where suitable.

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Technician to join our Service Maintenance team in Johor Bahru. You will work in a small group of Field Service Specialists attending fault calls, completing escalator/elevator repairs, and servicing an allocated maintenance run. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

Carry out any work that's related to lift maintenance.
Responsible for accurate and real-time back reporting of work performed to ensure accuracy of customer notification.
Responsible for maintaining excellent relationships with customers.
Perform maintenance, repairs, and installation in collaboration with other Field Service Specialists.
Manages daily workload with minimal assistance from Supervisor.
Effective communication with all stakeholders.
Ensure safety at all times.
Depending on seniority, you may be required to give training/coaching to persons nominated by the supervisor.

Are you the one?

1-2 years’ experience in elevator and escalator industry.
Have a basic mechanical and electrical knowledge.
Possesses a service mindset.
Willing to travel.
Possesses own transport and valid motorbike license.
Able to work in a fast-paced environment.
Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose.

What do we offer?

Career progression in opportunities within a global organization.
Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
Comprehensive learning and development programs covering a wide range of professional skills.
You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

#LI-CW1

Note: Please be informed this is talent pool for future hiring. We may not have any vacancies now, but we will connect with you once any open role.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

How we rate this

Service Technician at KONE rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Service Technician is an open job at KONE.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Johor Bahru.
The job was posted on October 23, 2026.
Seniority: junior.
Applications are handled by KONE. Apply on KONE

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Elevator MaintenanceMechanical MaintenanceElectrical MaintenanceCustomer ServiceMobile App

Questions you could be asked

Tell me about a project where elevator maintenance was part of your work. What did you do?
Tell me about a project where mechanical maintenance was part of your work. What did you do?
Tell me about a project where electrical maintenance was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Walk me through how you've used Mobile App in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Elevator Maintenance, Mechanical Maintenance, Electrical Maintenance, Customer Service, and Mobile App. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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