Shipper Success Specialist (French), Amazon Shipping Operations

Amazon is hiring a Shipper Success Specialist (French), Amazon Shipping Operations in San Jose, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions customer support, issue resolution and logistics operations among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Provide high-touch support and resolve complex operational inquiries for enterprise shippers at Amazon.

customer-supportissue-resolutionlogistics-operationscross-functional-collaboration

Amazon's mission is to be Earth's most customer-centric company, and Amazon Shipping exemplifies this commitment. As a shipping service provider supporting e-commerce businesses, we offer competitive rates and delivery speeds without compromising on customer obsession. The Amazon Shipping team drives strategic innovation to transform the shipping experience for our business partners. We leverage Amazon's core strengths in logistics excellence, flexible delivery options, and end-to-end visibility to create competitive advantages for our enterprise shippers. We play a critical role in listening to shippers and escalating pain points, enabling Amazon to improve and deliver world-class service while building a scalable and profitable network that brings value to both our customers and Amazon. Our team's dedication to service reliability and innovation directly supports our global tenets of maximizing existing technology while providing value-based pricing that works for shippers and Amazon alike.

As a Shipper Success Specialist in San Jose, Costa Rica, you will be at the forefront of supporting our enterprise shippers, handling complex inquiries and escalations while delivering solutions that optimize their shipping operations. You will be responsible for resolving shipper issues, identifying trends, and contributing to continuous improvement initiatives that enhance the overall shipper experience.

Key job responsibilities
- Provide high-touch support to enterprise shippers, resolving day-to-day inquiries and complex escalations with high standards and sense of urgency
- Advocate for shippers by escalating critical issues when necessary and following through until resolution
- Maintain comprehensive knowledge of Amazon Shipping services, policies, and procedures to effectively address shipper concerns
- Analyze shipper issues, identify root causes, and collaborate with cross-functional teams to implement effective solutions and ensure a seamless shipper experience
- Document shipper pain points and provide insights to leadership that inform product and process improvements
- Create and maintain internal knowledge resources to support team consistency and education
- Track and report on key performance metrics while continuously seeking ways to improve service quality

About the team
Amazon Shipping is a customer-obsessed delivery service that serves Shippers (vendors, sellers) who ship their items either into Amazon buildings or to non-Amazon destinations. The Enterprise Shipper Support team's main mission is to provide best-in-class customer service to our Shippers. We are a metrics-focused organization who keep raising the bar on shipper-facing performance.

Basic qualifications

- Speak, write, and read fluently in Italian
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks
- 1+ years of using a CRM (Customer Relationship Management) tool experience
- Speak, write, and read fluently in Spanish and English at C1 level or above
- Bachelor's degree or equivalent

Preferred qualifications

- Experience in program management, logistics, operations, supply chain, transportation, or a related field
- Experience with startups or large enterprise customers
- Experience defining requirements and using data and metrics to draw business insights

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Shipper Success Specialist (French), Amazon Shipping Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Shipper Success Specialist (French), Amazon Shipping Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CR, San Jose.
The job was posted on October 27, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportIssue ResolutionLogistics OperationsCross Functional Collaboration

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?
Tell me about a project where logistics operations was part of your work. What did you do?
Tell me about a project where cross functional collaboration was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Issue Resolution, Logistics Operations, and Cross Functional Collaboration. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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