AircallSmall Business Customer Success Manager, APAC Market
Aircall is hiring a Small Business Customer Success Manager, APAC Market in Sydney, Australia. Level rates it ; you can apply on Aircall.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- The posting mentions customer success, relationship building and account management among its tools and skills.
- Level classes it as a mid-level role.
- Aircall has 76 other open roles on Level.
AI in this role
Aircall is seeking a Small Business Customer Success Manager for the APAC market based in Sydney to support and grow their client base.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
About the Role:
Based in our Sydney office - we are looking for engaged and passionate Customer Success Manager to join our multicultural team. Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.
We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.
You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.
*Unfortunately we are unable to offer work sponsorship now or in the future for this role.
How we rate this
Small Business Customer Success Manager, APAC Market at Aircall rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where relationship building was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where saas was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Success, Relationship Building, Account Management, and Saas. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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