Software Dev Manager, Device Troubleshooting, Logs

Amazon is hiring a Software Dev Manager, Device Troubleshooting, Logs in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Builds AI ●●●●: the job is building AI systems.
The posting mentions AI agents among its tools and skills.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Software Development Manager leading a team building AI-powered agentic capabilities for device log analysis and bug auto-remediation.

ai-agents

The Amazon Device Logging team builds services that allow us to collect and analyze logs from all Amazon Devices - Echo, Fire TV, Tablets, and Kindle. We are building the next generation of AI-powered agentic capability to automatically detect, diagnose, root cause, and auto-remediate bugs at scale. As the Software Development Manager (SDM), you will lead the software engineering team that owns cloud services, device-side libraries, and AI agents. You will operate as a Single Threaded Owner (STO) and will own the engineering roadmap for the team, working cross-functionally with other engineering leaders and product managers.

You will be responsible for hiring and career development of software engineers and quality assurance engineers. You will set the technical direction for the team to build highly performant, scalable, and extensible software applications and services. You will establish a team culture that focuses on engineering and operational excellence. You will set and shepherd the Agile/Scrum environment to deliver high-quality software against aggressive schedules. As a technical leader, you will also establish architectural principles, provide input into selecting design patterns, and mentor team members on their appropriate application.

Lastly, we're looking for customer experience-minded entrepreneurs who are passionate about innovating on behalf of customers, demonstrate a high degree of technical product ownership, and want to have fun while making history. It is still Day 1 in the Devices business, and we need a creative problem-solver with exceptional judgment and the ability to deliver business results under ambiguous circumstances and tight timelines.

Key job responsibilities
- Lead and mentor a team of software engineers, fostering technical excellence and career development while driving engineering best practices.
- Own end-to-end delivery of complex software projects, managing scope, timelines, and resource allocation across multiple work streams.
- Drive architectural decisions and technical strategy aligned with business objectives and Amazon's leadership principles.
- Collaborate with product managers, other engineering teams, and stakeholders to define technical roadmaps and deliver customer-focused solutions.
- Manage team performance, conduct hiring, provide performance reviews, and make data-driven decisions for team growth and composition.
- Ensure operational excellence through metrics, monitoring, and continuous improvement of system reliability and scalability.
- Implement and enforce security best practices, compliance requirements, and risk management strategies across team deliverables.
- Drive innovation and technical excellence while maintaining high standards for code quality, testing, and documentation.

Basic qualifications

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

Preferred qualifications

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Software Dev Manager, Device Troubleshooting, Logs at Amazon rates 80 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Dev Manager, Device Troubleshooting, Logs is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The role is based in IN, KA, Bengaluru.
The job was posted on May 2, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agents

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
How would you decide a model or AI system is ready to ship?
Tell me about a time a model underperformed in production. How did you find out, and what did you change?

Adapt your resume

List these exact terms on your resume: AI agents. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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