Software Development Manager, MAPLE Retention

Amazon is hiring a Software Development Manager, MAPLE Retention in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions distributed systems, software architecture and engineering management among its tools and skills.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage a software engineering team building large-scale distributed systems for Amazon Music streaming and purchasing.

distributed-systemssoftware-architectureengineering-managementagile

Come innovate with the Amazon Music team!

As a Software Development Manager (SDM) for Amazon Music - Makerting & Growth, you would be managing a talented team of engineers building and scaling large scale systems allowing customers to stream and purchase music on Amazon Retail. You are expected to be a leader in technology, diving deep into problems you own, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement engineering best practices, and have commitment and grit to deliver results.

You operate at the intersection of technology and business growth. Your systems directly impact how millions of customers discover and engage with Amazon Music. You see the results of your team's work in real-time — every experiment launched, every feature shipped, every marketplace expanded into moves the needle on subscriber growth. You operate at the intersection of technology and business growth. Your systems directly impact how millions of customers discover and engage with Amazon Music. You see the results of your team's work in real-time — every experiment launched, every feature shipped, every marketplace expanded into moves the needle on subscriber growth.

Key job responsibilities
- Lead and manage a team of software engineers responsible for building and scaling large-scale distributed systems that power music streaming and purchasing experiences on Amazon Retail
- Define technical vision and architecture for systems serving millions of customers across Amazon Website, mobile Apps, Kindle, Fire TV, and web clients
- Drive Operational Excellence by establishing engineering best practices, defining on-call strategies, and ensuring high availability and reliability of services
- Partner with product management and cross-functional engineering teams to translate business requirements into technical roadmaps and deliverables
- Mentor, coach, and grow engineering talent through regular 1:1s, career development planning, and performance management
- Own end-to-end delivery of projects from design through deployment, ensuring quality, scalability, and customer impact
- Influence organizational strategy by collaborating with senior leadership across Amazon Music to align on goals and priorities
- Drive a culture of innovation and continuous improvement, encouraging the team to experiment, iterate, and raise the bar for customers
- Make sound technical and business judgement calls, balancing short-term delivery needs with long-term architectural investments
- Recruit and hire top engineering talent to build a high-performing, diverse team

A day in the life
Making trade-off decisions between speed-to-market and long-term technical investment
Influencing peer SDMs and senior leadership on cross-org priorities
Removing blockers for your team so they can stay in flow
Thinking about how to measure and improve customer engagement, retention, and acquisition through technology
Balancing "keep the lights on" operational work with innovation and experimentation

Basic qualifications

- 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Software Development Manager, MAPLE Retention at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Manager, MAPLE Retention is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on June 29, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

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Skills and AI tools this role asks for

Distributed SystemsSoftware ArchitectureEngineering ManagementAgile

Questions you could be asked

Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where software architecture was part of your work. What did you do?
Tell me about a project where engineering management was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?

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