OrangeSolution Expert Contact Center - Genesys Cloud
Orange is hiring a Solution Expert Contact Center - Genesys Cloud for a remote role open to applicants in Morocco. Level rates it ; you can apply on Orange.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- This is listed as a remote role.
- The posting mentions Genesys Cloud, Whatsapp and Twitter among its tools and skills.
- Orange has 903 other open roles on Level.
- Posted in the last few days.
AI in this role
Join Orange Business as a Genesys Cloud Solution Expert to deploy and maintain customer contact center solutions including integrations with bots and AI.
Publication date : Oct 21, 2026, 12:00AM
À propos de nousJoin us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
À propos du rôleNous recherchons un(e) Ingénieur débutant pour renforcer notre équipe sur le déploiement et maintient en conditions opérationnelles des solutions Genesys Cloud de nos clients et/ou hébergées au sein d'Orange. Vous intégrerez un Centre de Compétence important composé d’experts sur la technologie Genesys basés en France et dans différents pays, qui gèrent actuellement 40 000 positions centre de contact.
Votre mission consiste à :
Intégration de la solution :
• Participer à des Workshop afin d'accompagnet et conseiller nos clients en phase projet avant d’implémenter les solutions conçues en phase avant-vente.
• Designer et configurer la solution Genesys Cloud
• Rédiger des documents techniques (dossier d'architecture, spécifications techniques et fonctionnelles, dossier d'exploitation …)
• Assurer le handover aux équipes du support Level 2
• Assurer le cas échénant le support Level 3
• Assurer la mise en place de la solution et/ou rétablissement Ingénierie
• Assurer la veille technologique sur les évolutions des infrastructures
• Mettre en place des POC pour valider les études de faisabilité
À propos de vousVous êtes de formation minimum Bac+5 type école d'ingénieur ou équivalent et attiré par les technologies en vogue telle que l'intégration de la solution centre d'appel aux différents BOT du marché, IA ou encore le Social Media (WhatsApp/Twitter/Facebook).
Vous êtes autonome, dynamique, curieux et envie d'intégrer une équipe qui sera mettre en valeur votre sens de la créativité et donner les moyens d'y arriver dans un contrat Win-Win. Si vous souhaitez intégrer une équipe, dont les les maitres-mots sont fléxibilité, adaptabilité, écoute, bienveillance et dépassement de soi.
Vous aimez travailler en mode projet et en contacts des clients.
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
Ce que nous proposons• Opportunités mondiales: Travailler au sein d’équipes multinationales avec la possibilité de collaborer avec des collègues et des clients du monde entier..
• Environnement de travail flexible: Horaires flexibles et possibilité de combiner travail au bureau et à domicile (modalités hybrides).
• Développement professionnel: Programmes de formation et opportunités de montée en compétences ou de reconversion.
• Évolution de carrière: Possibilités de progression interne et de mobilité au sein d’Orange.
• Culture bienveillante et audacieuse: Programmes de santé et de bien-être, initiatives en faveur de la diversité et de l’inclusion, actions de Responsabilité Sociétale des Entreprises (RSE) et événements de lien avec les salariés.
• Programmes de récompenses: Programme de parrainage.
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Récompenses..At Orange, only your skills matter.
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.
How we rate this
Solution Expert Contact Center - Genesys Cloud at Orange rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where contact center was part of your work. What did you do?
- Tell me about a project where system integration was part of your work. What did you do?
- Tell me about a project where technical architecture was part of your work. What did you do?
- What's a project where you used Genesys Cloud hands-on?
- Walk me through how you've used Whatsapp in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Contact Center, System Integration, Technical Architecture, Genesys Cloud, and Whatsapp. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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