Solutions Analyst IV - Encompass Administrator

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Commercial Services Solutions Analyst IV ensures TD Bank has loan products and processes that are customer-oriented, scalable and cost effective to meet the market demands of our Commercial and Small Business Banking customer segments, Faster, Better, and Cheaper.

Must be located within TD footprint: CT, DE, FL, ME, MD, MA, NH, NJ, NY, PA, RI, SC, VT, VA, DC.

Department Overview:

RESL Business Technology supports the Encompass loan origination platform and Blend point-of-sale platform, including configuration, business rules, workflows, integrations, and ongoing platform enhancements. We partner with product managers, product owners, line-of-business teams, external vendors, and IT support to improve business capabilities, automate processes, reduce costs, and deliver reliable solutions for our users.

The Solutions Analyst IV will work within an Agile pod alongside configuration, testing, product, and other technology resources. This is a hands-on platform administration and solution design role. We are looking for candidates with direct experience administering Encompass and/or Blend, including configuring, troubleshooting, testing, and supporting solutions in a production environment.

Relevant Encompass experience may include:

• Encompass administration and configuration
• Business rules, field triggers, personas, roles, and access
• Workflow and task-based processing
• Encompass Web and input form configuration
• Custom fields and field-level logic
• Plugins, integrations, SDK, or API-based solutions
• Testing, troubleshooting, deployment, and production support

Relevant Blend experience may include platform administration, configuration, workflow management, integrations, troubleshooting, and production support.

Depth & Scope:

• Manages and administers systems business functions to ensure continuous and uninterrupted system availability
• Coordinates with internal and external resources needed to successfully complete projects and deliver solutions that address business needs
• Works with Business Line, Risk, and Operational partners to execute, facilitate or oversee business line activities required for Solutions including planning, business requirements, and vendor relationship management
• Provides subject matter expertise and leadership, acting as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners
• Maintains and administers systems business functions to ensure continuous and uninterrupted system availability
• May supervise/manage staff as assigned
• Participates in enterprise solution design, development, and documents standards that apply for business applications
• Creates design for Solutions requirements
• Maps business and functional requirements to business process, workflow and organization
• Develops implementation plans for specific components of the Solutions strategy
• Manages large projects, including task and responsibility delegation; in support of Solutions initiatives
• Coaches and trains less experienced staff

Education & Experience:

• Bachelor's degree or equivalent experience
• 10+ Years of related experience
• Expert knowledge of business line, business model, operations
• Proven communication skills
• Proven problem-solving skills along with good decision making skills
• Demonstrated follow up skills and the ability to manage competing priorities according to business need
• Proven ability to handle large projects, including task and responsibility delegation
• Progressively responsible experience in large scale corporate systems analysis
• Proven ability to successfully plan, develop, lead and execute projects
• Demonstrated ability to take a lead role in developing staff and department capabilities
• Ability to independently translate user requirements into technical specifications
• Expert process improvement skills
• Expert technical knowledge and the ability to apply it to various system issues and training situations
• Ability to coach and train less experienced staff and facilitate knowledge transfer
• Proven ability to troubleshoot research and correct the majority of system malfunctions
• Proven time management skills and the ability to prioritize competing tasks

Preferred Experience:

• Two or more years of hands-on Encompass Administration and/or Blend Administration experience is strongly preferred. Candidates should be able to discuss specific configurations, workflows, business rules, integrations, or platform issues they have personally designed, implemented, troubleshot, or supported.
• Experience using Encompass or Blend as an end user is valuable, but this position is specifically seeking candidates with hands-on administration, configuration, or solution delivery experience.
• Communication and Collaboration. Strong communication is essential for this role, along with demonstrated hands-on experience administering Encompass and/or Blend. We are looking for someone who listens well, communicates technical concepts clearly, collaborates effectively, and approaches solution design with empathy for both the end users and the business processes we are working to improve.
• Candidates should be comfortable discussing their previous work in detail, including the business problem, their individual role in the solution, how the solution was configured or implemented, and how they validated that it worked as intended.
• Strong communication skills preferred.
• Encompass configuration experience preferred.
• Business analysis experience preferred.
• Underwriting experience preferred..
• Deep data reporting experience preferred
• Software engineering experience preferred.
• Website design experience preferred.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.