Specialist, GTx Client Solutions WBG - Real Estate & Hospitality

JOB SUMMARY / INTRODUCTION

To support the Global Treasury, Trade & Tokenization Client Solutions team in originating, structuring and delivering transaction banking solutions for Wholesale Banking Group clients, with primary focus on Real Estate & Hospitality clients. The role will partner with Coverage, Product and control functions to analyze client needs, prepare and execute Cash Management, Liquidity, Trade Finance and digital-channel solutions, and contribute to revenue, CASA, wallet-share and client-experience objectives within First Abu Dhabi Bank’s risk appetite and governance framework.
The role is developmental and is expected to progress greater ownership as technical and client capability develops.

KEY RESPONSIBILITIES

• Client and opportunity analysis: Analyze client business models, project and operating cash flows, transaction journeys, working-capital cycles, existing bank utilization and competitor positioning to identify Cash, Trade, Liquidity and digital opportunities.
• Sector-focused origination: Support calling plans and account strategies for Real Estate & Hospitality clients, including developers, contractors, property managers, hotel owners and operators, within the assigned Real Estate & Hospitality portfolio.
• Solution development: Work with Coverage and Product teams to design customer-focused solutions across payments, collections, virtual accounts, escrow and project accounts, liquidity and liabilities, host-to-host/API connectivity, cards, core trade, guarantees, open-account trade, Supply Chain Finance and Receivables Finance.
• Client engagement: Prepare client briefs, presentations, proposals, product comparisons, meeting materials and call reports; participate in client meetings, product demonstrations and solution workshops, and maintain disciplined follow-up on agreed actions.
• RFP and proposal management: Coordinate timely, accurate and commercially compelling responses to RFPs, service enquiries and pricing requests, ensuring that solution design, operational readiness, legal terms, economics and implementation requirements are aligned.
• Pipeline and portfolio discipline: Maintain opportunity pipelines, client activity records and management information; track mandates, revenue, CASA, facility utilization, digital penetration, implementation progress and outstanding actions, escalating gaps or delays.
• Transaction execution: Coordinate credit, pricing and product approvals, documentation, implementation readiness and hand-offs with Product, Implementation, Operations, Credit, Legal, Compliance, Finance and other stakeholders.
• Onboarding and service delivery: Support account opening, KYC and due-diligence requirements, documentation follow-up, implementation and resolution of client issues to deliver a timely and high-quality client experience.
• Commercial outcomes: Contribute to growth in transaction banking revenue, CASA and operating balances, trade utilisation, fee income, digital adoption and overall GTx wallet share, with appropriate attention to risk-adjusted returns and pricing discipline.
• Risk and control: Comply with applicable Credit, Compliance, AML, sanctions, fraud, operational-risk, conduct, data-privacy and information-security requirements; identify and escalate exceptions, control issues and client concerns promptly.
• Market and product insight: Monitor sector developments, competitor activity and client trends; share practical insights and identify opportunities for new products, improved structures and better client journeys.
• Process improvement and learning: Build strong technical and sector knowledge, support improvements to workflows and reporting, and complete required learning, coaching and on-the-job development activities.

REQUIREMENTS / QUALIFICATIONS

• Minimum qualification: Bachelor’s degree in finance, Accounting, Economics, Business, Commerce or a related discipline.
• Transaction banking knowledge: Basic understanding of cash management, payments, collections, liquidity management, trade finance and digital banking solutions, with the ability and commitment to develop deeper technical knowledge. The role is developmental and is expected to progress greater ownership as technical and client capability develops.
• Client orientation: Professional, responsive and service-focused, with the confidence to support client meetings and follow through with reliably on commitments.
• Communication and presentation: Strong written and verbal English, with the ability to prepare concise proposals, presentations and management updates.
• Stakeholder management: Collaborative and able to coordinate effectively across Coverage, Product, Implementation, Operations, Credit, Legal, Compliance and external client stakeholders.
• Execution discipline: Organised, attentive to detail and able to prioritise multiple tasks, maintain accurate records and deliver against deadlines in a controlled environment.
• Digital and systems capability: Proficiency in Microsoft Excel and PowerPoint; ability to learn CRM, workflow, digital-banking, pipeline and reporting systems. The role is developmental and is expected to progress greater ownership as technical and client capability develops.
• Curious, accountable, adaptable and commercially minded, with a willingness to learn and operate under pressure while maintaining strong conduct and control standards.
• Must be a strong team player who is eager to learn and has good communication skills.
• Must be organized, reliable, and able to work under a manager's guidance.

Preferred / Beneficial

• Experience: Graduate or early career profile; 0-2 years of relevant experience in banking, transaction banking, client service, sales support, operations or a related area is preferred.
• Arabic capability is advantageous.