Sr. Communications Manager, Hub Delivery, Emerging & Expansion Geographies Marcom

Amazon is hiring a Sr. Communications Manager, Hub Delivery, Emerging & Expansion Geographies Marcom in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Marketing Automation, communications and change management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Drive communication strategy and messaging effectiveness for Amazon's Hub Delivery program in emerging geographies.

Marketing Automation

communicationschange-managementmarketing-strategydata-analyticssegmentation

Are you ready to help revolutionize e-commerce delivery through the power of strategic partner communications and automation? We're seeking a creative and marketing-forward individual to join our Emerging & Expansion Geographies Marcom Team in Amazon’s Last Mile space.

We are looking for a Communications pro to help drive communication strategy and messaging effectiveness. This individual will work to support Hub Delivery, a fast-growing delivery service program that teams up with local businesses to bring Amazon packages to their communities. In this pivotal role, you'll be key to taking complex information and distilling it down into easy-to-understand communication strategies for the Hub Delivery Partner, helping them effectively manage their day to day and be set up for success.

You’ll sit on a team of ~ 8 marketing communicators who support various other parts of Amazon’s Last Mile delivery network – namely, within the Delivery Service Partner (DSP) program, of which Hub Delivery is intrinsically connected. While you’ll own the Hub Delivery communications strategy for Japan and the MEATR region, you’ll benefit from being a part of this team of likeminded communication partners and their center of excellence in processes, tooling, and thought-partnership.

Key job responsibilities
• Triage comms requests, synthesize complex info, and execute end-to-end partner communication strategies

• Develop and optimize multi-channel communication strategies using partner feedback, behavioral analytics, and advanced segmentation

• Partner with cross-functional teams to gather insights, ensure aligned messaging, and drive continuous improvement in our communication approach

• Monitor and measure the effectiveness of communications

• Look around corners to identify key moments in time around which to build communication strategies that meet Hub Delivery partners where they are in their journey

A day in the life
Your day-to-day will be a blend of strategic thinking and hands-on execution. You'll build and maintain cross-channel communication frameworks, giving us a clear picture of partner interaction patterns and areas for improvement. You'll write, edit, and manage a wide range of communications strategies and change management plans, ensuring our voice remains consistent and effective across all channels.

You'll develop expertise in utilizing a variety of marketing automation and communication tools to their full potential, creating seamless communication experiences that drive partner success and engagement.

About the team
The Emerging & Expansion Geographies Marcom team solicits, nurtures, and communicates from Amazon to the small business owners who deliver to Amazon customers across the MEATR (Egypt, Saudi Arabia, Turkiye, United Arab Emirates), APAC (Australia and Japan), and New Launches (Portugal and South Africa). Hub will be a new delivery offering for our team and this role will lead the comms buildout of that program type.

Basic qualifications

- 6+ years of developing and managing acquisition marketing or channel programs experience
- 6+ years of marketing experience
- Experience using data and metrics to measure impact and determine improvements
- Experience with Excel or Tableau, including data manipulation, macros, charts, and pivot tables
- Experience building, executing, and scaling cross-functional marketing programs
- Experience developing and executing campaigns across multiple time zones and languages
- Fluency in Japanese and business-level English proficiency

Preferred qualifications

- Experience driving direction and alignment with large cross-functional teams and agency partners
- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Communications Manager, Hub Delivery, Emerging & Expansion Geographies Marcom at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Communications Manager, Hub Delivery, Emerging & Expansion Geographies Marcom is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on August 27, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

CommunicationsChange ManagementMarketing StrategyData AnalyticsSegmentationMarketing Automation

Questions you could be asked

Tell me about a project where communications was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where marketing strategy was part of your work. What did you do?
Tell me about a project where data analytics was part of your work. What did you do?
Tell me about a project where segmentation was part of your work. What did you do?

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List these exact terms on your resume: Communications, Change Management, Marketing Strategy, Data Analytics, and Segmentation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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