Sr. Hardware Technical Program Manager, Product Sustaining, Ring & Blink Devices (L6)

Amazon is hiring a Sr. Hardware Technical Program Manager, Product Sustaining, Ring & Blink Devices (L6) in Taipei, Taiwan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions technical program management, hardware sustaining and supply chain management among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage end-to-end hardware sustaining programs for Ring and Blink devices while leveraging AI tools to optimize workflows and team execution.

technical-program-managementhardware-sustainingsupply-chain-managementai-tools

Ring & Blink Products & Delivery Org is seeking a Sr. Technical Program Manager to join our Product Sustaining team. You will own end-to-end program execution for sustaining hardware initiatives across Ring and Blink's mass production devices — from post-ramp through end-of-life. This includes leading engineering changes, second-source qualifications, cost-down programs, new SKU development, and technical/operational issue resolution across global cross-functional teams, Contract Manufacturers (CMs), and 3rd-party labs to ensure long-term product quality, supply resilience, and customer experience.

At Ring/Blink, Sr. TPMs operate with AI-native fluency — using AI tools as a core part of how you plan, execute, communicate, and deliver. You will set AI-native standards for the sustaining function, build reusable workflows the team adopts, and measure success by customer impact. You own every output you ship, AI-assisted or not.

The ideal candidate brings experience leading complex hardware sustaining programs, navigating system and supply trade-offs, and driving continuous improvement — while leveraging AI to multiply team effectiveness.

Key job responsibilities
- Program Ownership: Own end-to-end sustaining program management for Ring/Blink devices — from mass production through EOL. Manage multiple concurrent programs across the portfolio.
- Cross-Functional Execution: Lead Engineering, Operations, Quality, Supply Chain, and CMs through engineering changes, PRQ, 2nd-source qualifications, and new SKU development. Build schedules, track milestones, and ensure on-time delivery aligned to business priorities.
- Engineering Change & 2nd-Source: Facilitate intake reviews and impact assessments. Drive 2nd-source programs end-to-end — datasheet comparison, test plan development, production validation, and cut-in monitoring — to strengthen supply resilience.
- Supply Risk & Cost-Down: Proactively mitigate material risks (shortages, EOL, single-source exposure). Drive cost-down through component re-selection, process optimization, and alternate qualification to prevent line-down.
- Quality & Field Performance: Monitor field metrics (returns, failure rates, complaints); drive root-cause analysis and corrective actions. Close the loop from field failures back to engineering and suppliers for systemic improvement.
- Stakeholder Communication: Deliver concise program health updates to leadership. Mentor junior TPMs; drive process and tooling improvements that raise team execution standards.
- AI-Native Practice: Design workflows with AI embedded from the start — automated status generation, risk detection, and reusable tooling (reports, scorecards, issue pipelines) the team adopts. Develop expertise in at least one AI domain relevant to TPM work.

A day in the life
You manage 5–8 concurrent sustaining programs across the Ring/Blink portfolio. In a typical week you're reviewing AI-flagged supply risk alerts, driving a 2nd-source PRQ test plan with your engineering counterpart, coordinating with Operation team on a component shortage mitigation, leading an intake review for a new cost-down request, and reviewing the auto-generated sustaining portfolio dashboard before your leadership read-out. You balance reactive issue resolution with proactive quality and cost improvement — and you're continuously building AI workflows that automate the routine so you and the team can focus on decisions, strategy, and customer impact.

About the team
The Ring & Blink Product Sustaining HW TPM team ensures that our shipped devices continue to deliver high-quality performance throughout their lifecycle. We manage engineering changes, qualify alternate components, drive cost optimization, and resolve field quality issues across the full Ring and Blink device portfolio — cameras and video doorbells. Our team operates in Taipei, working closely with engineering in the US and Taiwan, CMs across Asia, and cross-functional partners globally.

Basic qualifications

- 7+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience coordinating with contract manufacturers or ODMs in Asia
- Strong communication skills in English & Chinese

Preferred qualifications

- Bachelor's degree in engineering, computer science or equivalent
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience with IP cameras, video doorbells, IoT devices, or similar connected consumer products
- Experience driving cost-down initiatives (component re-selection, process optimization, supplier negotiation)
- Experience building AI-assisted automations or workflows adopted by a team (automated reporting, data pipelines, supply risk monitors)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Hardware Technical Program Manager, Product Sustaining, Ring & Blink Devices (L6) at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Hardware Technical Program Manager, Product Sustaining, Ring & Blink Devices (L6) is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in TW, TPE, Taipei.
The job was posted on August 10, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Program ManagementHardware SustainingSupply Chain ManagementAI Tools

Questions you could be asked

Tell me about a project where technical program management was part of your work. What did you do?
Tell me about a project where hardware sustaining was part of your work. What did you do?
Tell me about a project where supply chain management was part of your work. What did you do?
Tell me about a project where ai tools was part of your work. What did you do?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?

Adapt your resume

List these exact terms on your resume: Technical Program Management, Hardware Sustaining, Supply Chain Management, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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