Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS

Amazon is hiring a Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS in Seattle, United States. It pays $231k-$313k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this solutions architect role: aI is not part of the work.
Pay on this posting starts 38% higher than the typical solutions architect posting on Level.
The posting mentions solutions architecture, team leadership and cloud computing among its tools and skills.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Lead a global team of solutions architects focusing on cloud communication developer services and conversational messaging.

solutions-architectureteam-leadershipcloud-computingcommunication-services

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Are you a customer-obsessed technical leader with a passion for building high-performing teams and driving business growth? Do you have a background in communication services (email, SMS, WhatsApp, RCS, multi-channel communications, and CPaaS) and experience leading Solutions Architects? Join the Worldwide Specialist Organization (WWSO) team as the Sr. Manager, Solutions Architecture for Communication Developer Services (CDS).

CDS includes Amazon Simple Email Service (SES) and AWS End User Messaging — cloud-based services that enable customers to reach their audiences across email, SMS, RCS, push notifications, and WhatsApp for marketing outreach, transactional communications, and customer engagement at scale. As messaging evolves toward conversational and agentic AI — where intelligent agents handle customer interactions, resolve issues, and orchestrate multi-step workflows autonomously across channels — CDS is at the forefront of that transformation. In this role you will lead a globally distributed team of Specialist SAs, set the technical bar for the portfolio, and own and lead key business and technical initiatives to grow the CDS business — from defining the technical go-to-market strategy to launching programs that accelerate adoption and revenue.

Beyond growing your team, you will create, own, and drive business initiatives end-to-end — this role blends people leadership with hands-on business ownership. You will leverage AI to identify patterns across customer engagements and build scalable solutions — playbooks, reference architectures, and automation — that help account teams and customers get to outcomes faster. You will partner closely with sales, business development, marketing, and product management to connect technical strategy to business results.

If you want to lead a world-class SA team while personally shaping the business trajectory of a high-growth portfolio, consider joining CDS — where we help customers realize the full potential of multi-channel communication on AWS.

Key job responsibilities
- Lead, coach, and grow a worldwide team of Specialist SAs; own hiring, performance, development, and promotion readiness.
- Own and lead key business and technical initiatives — define and execute the CDS technical GTM strategy, launch adoption programs, and drive measurable revenue outcomes.
- Set the technical bar for customer engagements: architecture reviews, proofs of concept, migrations, and scaled enablement for SES and End User Messaging.
- Leverage AI and data to identify patterns across the customer base and build scalable solutions (playbooks, automation, reference architectures) that help account teams and customers get to outcomes faster.
- Collaborate across Product Marketing, Sales, Partner Teams, Business Development, and Business Operations to accelerate the sales cycle.
- Represent customer needs in product roadmaps and drive prioritized feature requests to CDS service teams.
- Help shape the CDS vision for conversational and agentic AI — identifying how intelligent agents and AI-driven workflows can transform how customers communicate across channels, and guiding the SA team to bring those capabilities to life for customers.
- Build the team’s operating rhythm — adoption tracking, technical win/loss reviews, and clear mechanisms that make the impact of SA work visible to leadership and service teams.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- 7+ years of design, implementation, or consulting experience with distributed applications or cloud technologies.
- 3+ years of people-management experience, leading and developing technical teams (Solutions Architects, engineers, or equivalent).
- Experience developing strategies that influence leadership decisions at the organizational level.
- Experience with cloud architecture and one or more communication / customer-engagement domains (messaging, email, CPaaS, or marketing technology).

Preferred qualifications

- Experience developing, deploying and managing AI products at scale
- Experience leading Specialist or GTM-aligned Solutions Architecture teams within a cloud or SaaS provider.
- Hands-on familiarity with Amazon SES and AWS End User Messaging, or comparable messaging/email platforms.
- Track record of creating and leading business initiatives — in addition to managing and growing people — that drove measurable adoption or revenue growth.
- Experience partnering with product/service teams to shape roadmap based on field and customer feedback.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually
USA, GA, Atlanta - 201,000.00 - 272,000.00 USD annually
USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually
USA, NY, New York - 221,100.00 - 299,200.00 USD annually
USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually
USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually
USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

How we rate this

Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS at Amazon rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Manager, Solutions Architecture — Communication Developer Services, AWS WWSO CDS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $231k-$313k a year.
The role is based in US, WA, Seattle.
The job was posted on September 2, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Solutions ArchitectureTeam LeadershipCloud ComputingCommunication Services

Also common in solutions architect jobs at this level

Azure Python Google Cloud Java SQL Generative AI

Pay

This job starts at: $231k
Typical solutions architect job: $168k

This posting starts 38% above the typical solutions architect job. See solutions architect jobs

Questions you could be asked

Tell me about a project where solutions architecture was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where communication services was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Solutions Architecture, Team Leadership, Cloud Computing, and Communication Services. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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