AmazonSr. Non-Retail Program Manager, WWGS - Facility Operations Support
Amazon is hiring a Sr. Non-Retail Program Manager, WWGS - Facility Operations Support in Austin, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include program management, operations management and capacity planning.
- Level classifies it as a senior role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Drive operational improvements and capacity planning across non-retail grocery distribution centers and production facilities.
In this role, you will lead strategic programs supporting non-retail grocery operations including distribution centers, food production facilities, refrigeration systems, conveyance systems, and material handling. The PM drives operational improvements, capacity planning, and process standardization across industrial grocery support locations.
Key job responsibilities
Strategic Program Leadership:
- Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.
- Define program objectives, success metrics, and resource allocation across business units.
- Make trade-off decisions between competing priorities with limited executive guidance.
- Develop multi-year roadmaps for operational capability development.
- Manage program budgets ranging from $1M-$10M annually.
Operations and Process Management:
- Design and implement standard operating procedures across 15+ industrial facilities.
- Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.
- Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.
- Participate in facility launches, retrofits, or decommissioning projects.
- Establish performance benchmarks and track operational KPIs across facility network.
- Site visits required approximately 25% of the time.
Cross-Functional Leadership:
- Lead working groups with 15-25 stakeholders from operations, supply chain, engineering, and finance.
- Influence VP-level decision-making through data-driven recommendations.
- Negotiate resource allocation and prioritization with peer program managers.
- Resolve conflicts between competing organizational objectives.
- Partner with legal, safety, and compliance teams on regulatory requirements.
About the team
The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring facilities are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We coordinate 24/7 emergency response. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.
Basic qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred qualifications
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Knowledge of general AI tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually
USA, NJ, JERSEY CITY - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
How we rate this
Sr. Non-Retail Program Manager, WWGS - Facility Operations Support at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where capacity planning was part of your work. What did you do?
- Tell me about a project where process standardization was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Operations Management, Capacity Planning, and Process Standardization. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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