Sr. Product Manager, Emerging Stores CX Improvements, Amazon Customer Service

Amazon is hiring a Sr. Product Manager, Emerging Stores CX Improvements, Amazon Customer Service in Dubai, United Arab Emirates. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include product management, customer experience and data analysis.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead product strategy and customer experience improvements for emerging stores within Amazon Customer Service.

product-managementcustomer-experiencedata-analysis

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.
We are looking for an experienced customer-obsessed product leader to join us in the Customer Experience Improvement org within Customer Service. You will be a part of the Emerging Stores team of product managers, program managers and business analysts who dig deep into customer friction, trace it back to its source, and drive upstream and downstream product and programmatic improvements to improve CX. You and your team will own the roadmap of Emerging Stores CX strategic initiatives while also responding to emerging issues that need immediate attention.

Key job responsibilities
The role requires someone who can use significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the biggest opportunities and building compelling cases for improvements. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey. You will work across multiple organizations and leadership to influence and achieve consensus on priorities.

You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive high impact innovation and improvements that can transform the service experience we offer to our customers.
You will create mechanisms that make defect elimination sustainable. This includes building dashboards and tools that show customer impact, designing processes that catch problems before they reach customers, and establishing metrics that keep everyone focused on goals. You will be regularly working at both tactical and strategic levels to deliver results.

This is the right role for you if:

You can handle significantly complex problems and efforts, with the ability to see both visible and not-yet-visible risks.
You excel at taking complex technical problems and explaining them clearly to drive consensus among stakeholders.
You can work strategically to determine where resources are best applied while actively working to remove bottlenecks.
You create scalable mechanisms and best practices while effectively influencing and force multiplying across organizations.
You have deep customer obsession and can translate that into measurable improvements in customer experience.

A day in the life
Lead customer experience workstreams by proactively identifying and eliminating sources of friction.
Create scalable mechanisms to work across cross-functional teams and drive organizational change.
Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations.
Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation
Influence strategic direction, customer adoption decisions, engineering and business approach (internally and externally if applicable), vendors, partners, and organization priorities.
Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication.
Advocate for customers in product, design, and operational decisions across organizations.
Deliver measurable outcomes aligned with organizational goals.
Write and present clear narratives to drive alignment and decision-making.

Basic qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Proficiency in either Arabic, Turkish or Spanish language

Preferred qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Product Manager, Emerging Stores CX Improvements, Amazon Customer Service at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Product Manager, Emerging Stores CX Improvements, Amazon Customer Service is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in AE, Dubai.
The job was posted on September 21, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementCustomer ExperienceData Analysis

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Customer Experience, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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