Sr Program Manager, Retail Business Services

Amazon is hiring a Sr Program Manager, Retail Business Services in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include program management, strategy and cross functional leadership.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior Program Manager leading strategy and execution for shopping mission completion and customer experience improvements.

program-managementstrategycross-functional-leadership

Senior Program Manager, Purchase – Retail Business Services
We are seeking a Senior Program Manager to lead strategy and execution for Shopping Mission Completion, ensuring customers can seamlessly discover, evaluate, and purchase products across the Amazon store.

About Amazon
Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon’s flywheel.

About the Team
The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon’s flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.

Role Overview
RBS is looking for a Senior Program Manager to lead a Strategy for Shopping Mission Completion for Customers. Amazon Store Walk analysis uncovers critical defects across the Amazon shopping journey; spanning across product discovery, evaluation, and purchase completion. These systemic problems impact the customer shopping journey, from how customers discover and evaluate products to their ability to complete purchases. These issues are categorized into four key defect themes: Data, Search, Catalog and Customer Experience. To resolve these issues, we recommend a coordinated, cross-functional engagement with partner teams that will improve overall customer shopping experience . This role will be at the center of collaboration between multiple world wide teams in re-imagining the purchase experience for customers.

Key job responsibilities
Shopping Mission is an essential part of the consumer experience and can fundamentally influence the way customers shop on Amazon as well as shape their perception of Amazon.
As a Senior Program Manager - Purchase, you will
- Think Big and own vision for building a Strategy that enables customers to complete their shopping journey.
- Disambiguate the problem space and size the problem and opportunity for RBS
- Be responsible for end-to-end business strategy, goal setting, program management, review and collaboration mechanisms.
- Break down ambiguous problems into clear abstract use cases and solution workflows for Tech and Product teams.
- Be responsible for end to end program management with multiple parallel tasks.
- Establish accountability with partner teams and influence them without authority on a common goals.
- Identify risks and develop strategies to mitigate them.
- Be responsible for reporting and review mechanisms and communication to Leadership (Flash updates, WBR, QBR, Deep dives)

To be successful in this role, you should be comfortable and confident liaising with remote global teams in business, design and technology at senior leadership levels. You will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships).

Representing the voice of customers, you will be an evangelist for the program vision, maintaining support for your cause, keeping engineering teams energized and excited, and driving your program roadmap at all levels. You will be very comfortable with written communication skills and a proven track record of delivering projects from concept to launch.

About the team
The 'Shopping Mission' program is part of the Customer Experience vertical of RBS. The program is responsible for defining the Vision and long term strategy of improving Customer Experience through improving the quality of Amazon products. RBS is the global sponsor of the program, bringing together multiple world-wide product, design and engineering teams to execute in a federated manner.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr Program Manager, Retail Business Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Program Manager, Retail Business Services is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on August 25, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementStrategyCross Functional Leadership

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where strategy was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Strategy, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker