Sr. Service Technician - Field Service

Long Description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

·    Pre-screen, identify, analyse, and repair appliance and electronic product failures to ensure complete customer satisfaction.
·    Configuring/troubleshooting experience with hardware, including audio-DSP, A/V control, video and audio devices, and USB based software applications.
·    Order necessary parts after initial pre-screen so they are in hand before going to customers' premises.
·    Perform daily administrative functions to include warranty claims and report submissions.
·    Maintain performance objectives as required by the company.
·    Maintain company vehicle, tools, equipment and parts inventory.
·    Rely on personal judgment for work safety.
·    Work independently without onsite supervision.
·    Track service documents and installation actions by completing forms, reports, logs, and records.
 

Candidate Requirements

·    3 to 5 years of field service experience in all major home appliances.
·    Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
·    Knowledge and proficient use of electronics, appliance and/or refrigeration tools and diagnostic test equipment.
·    Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
·    Valid driver's license with a clear driving record.
·    Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
·    Ability to work a flexible schedule based on business needs.
·    Excellent communication, organization and customer service skills.
 

Education