Sr. Technical Program Manager, Ordering

Amazon is hiring a Sr. Technical Program Manager, Ordering in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions program management, sdlc and cross functional leadership among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive end-to-end technical programs and software delivery for online ordering and retail customer experiences.

program-managementsdlccross-functional-leadershipprocess-improvement

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers.

We are looking for a Sr. Technical Program Manager (TPM) to join our growing team! This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make the purchase experience across online retail seamless and delightful. The ideal candidate is excited by technology, passionate about learning, must think big, translate complex technical concepts into actionable solutions, lead cross-functional teams to deliver high-impact prototypes, and maintain regular stakeholder communications through structured reporting and updates.

You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.

Key job responsibilities
1. Drive the SDLC process end-to-end through structured mechanisms from ideation to launch of product features and post launch tracking of adoption and business metrics improvements
2. Collaborate with wider stakeholders to identify customer pain points and influence the product and delivery roadmap to address the same.
3. Inspect & adapt the delivery processes to bring continuous improvements in quality and speed.
4. Share knowledge and best practices within and across SWA teams
5. Driving technical programs related to invoicing/billing customers for the logistics services that Amazon Shipping provides to them, and the subsequent process around the collection management of the payments received from our customers will be one of the key area of responsibility

About the team
Ordering stands at the heart of Amazon retail, guiding the journey from purchase to delivery to resolution. We started Ordering India site in 2025 and we are growing this team incrementally. This team will play a pivotal role in evolution of Ordering charter. Our team works on large programs cutting across multiple partner teams, production-scale systems handling billions of transactions across all Amazon worldwise marketplaces, coming up with innovative designs to help continuously make our platform ready for our current and future challenges.

Basic qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience in FinTech domain with UPI, digital wallets, cards , driving programs involving Billing and Payment flows (Accounts Payable, Account Receivable) and having interface with accounting, tax systems, Ledger systems, is highly desired

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Sr. Technical Program Manager, Ordering at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Technical Program Manager, Ordering is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on September 3, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

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Skills and AI tools this role asks for

Program ManagementSdlcCross Functional LeadershipProcess Improvement

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where sdlc was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

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