Staffing Lead, Workforce Staffing (WFS)

AI in this role

The Workforce Staffing (WFS) team is seeking a Staffing Lead to serve as the primary candidate-facing member of our field operations in Brasil. This role combines execution and decision-making in a high-volume hiring environment where Customer Obsession drives everything we do. You will manage Associate labor delivery through direct sourcing channels, vendor suppliers, and community engagement initiatives. The Staffing Lead owns tactical development of engagement plans, supports labor demand planning for multiple sites across the node, and ensures flawless candidate activities. You are an analytical thinker with a passion for process improvement, candidate experience, and seamless onboarding, joining a team that thrives in an innovative, fast-paced environment.

Key job responsibilities
- Pre-plan, execute, and audit Pre-Hire Appointments (PHA) based on labor projections to meet labor order demands and fill on time. Complete post-audit of events and communicate metrics to leadership
- Partner with business operations and finance regional leaders to align labor strategy and mitigate fulfillment risk through weekly Labor Assumption and Labor Planning meetings
- Manage labor suppliers, associated KPIs, standard work delivery, and forecasting
- Ensure 100% compliance for work authorization documentation (CLT requirements, CPF validation, and applicable labor documentation per Brazilian legislation)
- Guide applicants through the hiring process in accordance with Amazon's policies, including admissional medical exam (ASO) coordination
- Monitor labor market health and provide advanced insights into changes affecting the business
- Execute PHA activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, document collection, and contingency validation
- Complete post-event audits and communicate metrics to site and staffing leadership
- Utilize Applicant Tracking System to move candidates through the process and update arrival status for PHA and Day 1
- Resolve candidate escalation issues by identifying concerns, offering reschedules, or assisting with technology issues
- Ensure all documents are upload into the digital file management system
- Travel as needed to conduct events within your designated Node or geographical area. Transport PHA supplies and materials events
- Work a flexible schedule to support business demands

A day in the life
Your day starts reviewing labor projections and PHA schedules to ensure upcoming events are fully prepared. You may conduct a morning PHA, greeting candidates, validating documents, coordinating PHA, and guiding new hires through badge photos and system onboarding. In the afternoon, you join a Labor Planning call with operations leaders, review vendor KPIs, and audit metrics from the previous event. No two days are the same, as you flex between sites, resolve escalations, and drive community engagement to keep talent pipelines healthy.

About the team
Workforce Staffing (WFS) Brasil is part of Amazon's Americas Business Management & Execution (ABME) operations, responsible for high-volume hourly hiring across different business lines. We are a growing team that thrives in a fast-paced, startup-like environment within a global company. Our mission is to deliver the right talent, at the right time, with an exceptional candidate experience. We value data-driven decision making, operational excellence, and collaboration across PxT, Operations, and Finance to meet Brasil's expanding network demands.

Basic qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience managing high volume as well as niche hiring
- Experience in recruiting or HR

Preferred qualifications

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience working with changing priorities and schedules
- Local travel up to 30% required

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Staffing Lead, Workforce Staffing (WFS) at Amazon scores 31 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.