Staffing Lead, Workforce Staffing (WFS)

Amazon is hiring a Staffing Lead, Workforce Staffing (WFS). Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Applicant Tracking System, high volume hiring and workforce planning among its tools and skills.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Lead field operations and high-volume workforce staffing processes, candidate onboarding, and labor compliance in Brazil.

Applicant Tracking System

high-volume-hiringworkforce-planningcomplianceprocess-improvement

The Workforce Staffing (WFS) team is seeking a Staffing Lead to serve as the primary candidate-facing member of our field operations in Brasil. This role combines execution and decision-making in a high-volume hiring environment where Customer Obsession drives everything we do. You will manage Associate labor delivery through direct sourcing channels, vendor suppliers, and community engagement initiatives. The Staffing Lead owns tactical development of engagement plans, supports labor demand planning for multiple sites across the node, and ensures flawless candidate activities. You are an analytical thinker with a passion for process improvement, candidate experience, and seamless onboarding, joining a team that thrives in an innovative, fast-paced environment.

Key job responsibilities
- Pre-plan, execute, and audit Pre-Hire Appointments (PHA) based on labor projections to meet labor order demands and fill on time. Complete post-audit of events and communicate metrics to leadership
- Partner with business operations and finance regional leaders to align labor strategy and mitigate fulfillment risk through weekly Labor Assumption and Labor Planning meetings
- Manage labor suppliers, associated KPIs, standard work delivery, and forecasting
- Ensure 100% compliance for work authorization documentation (CLT requirements, CPF validation, and applicable labor documentation per Brazilian legislation)
- Guide applicants through the hiring process in accordance with Amazon's policies, including admissional medical exam (ASO) coordination
- Monitor labor market health and provide advanced insights into changes affecting the business
- Execute PHA activities including Greeter, Welcome Event Presenter, Candidate Care Specialist, Computer Assistance, Badge Photo, document collection, and contingency validation
- Complete post-event audits and communicate metrics to site and staffing leadership
- Utilize Applicant Tracking System to move candidates through the process and update arrival status for PHA and Day 1
- Resolve candidate escalation issues by identifying concerns, offering reschedules, or assisting with technology issues
- Ensure all documents are upload into the digital file management system
- Travel as needed to conduct events within your designated Node or geographical area. Transport PHA supplies and materials events
- Work a flexible schedule to support business demands

A day in the life
Your day starts reviewing labor projections and PHA schedules to ensure upcoming events are fully prepared. You may conduct a morning PHA, greeting candidates, validating documents, coordinating PHA, and guiding new hires through badge photos and system onboarding. In the afternoon, you join a Labor Planning call with operations leaders, review vendor KPIs, and audit metrics from the previous event. No two days are the same, as you flex between sites, resolve escalations, and drive community engagement to keep talent pipelines healthy.

About the team
Workforce Staffing (WFS) Brasil is part of Amazon's Americas Business Management & Execution (ABME) operations, responsible for high-volume hourly hiring across different business lines. We are a growing team that thrives in a fast-paced, startup-like environment within a global company. Our mission is to deliver the right talent, at the right time, with an exceptional candidate experience. We value data-driven decision making, operational excellence, and collaboration across PxT, Operations, and Finance to meet Brasil's expanding network demands.

Basic qualifications

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience managing high volume as well as niche hiring
- Experience in recruiting or HR

Preferred qualifications

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience working with changing priorities and schedules
- Local travel up to 30% required

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Staffing Lead, Workforce Staffing (WFS) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Staffing Lead, Workforce Staffing (WFS) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Cajamar.
The job was posted on September 25, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

High Volume HiringWorkforce PlanningComplianceProcess ImprovementApplicant Tracking System

Questions you could be asked

Tell me about a project where high volume hiring was part of your work. What did you do?
Tell me about a project where workforce planning was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Walk me through how you've used Applicant Tracking System in your day-to-day work.

Adapt your resume

List these exact terms on your resume: High Volume Hiring, Workforce Planning, Compliance, Process Improvement, and Applicant Tracking System. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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