Strategic Customer Engagement Manager

RELX is hiring a Strategic Customer Engagement Manager. Level rates it ; you can apply on RELX.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions sales, business development and consultative selling among its tools and skills.
Level classes it as a senior role.
RELX has 799 other open roles on Level.
Posted within the past week.

AI in this role

Manage strategic customer engagements and drive go-to-market projects for educational and research content solutions.

salesbusiness-developmentconsultative-sellingcustomer-engagement

A.Lead Strategic Sales Engagements

Engage with the RAD to develop an Action Plan aiming to build Elsevier advocacy across the multiple customer segments targeted in the GTM Plan to support the strategic sales projects.
Lead consultative engagements by conducting capability assessments, needs analysis, and strategic planning to position Elsevier as a trusted knowledge partner for uplifting the quality of education & research through high quality content & structured capacity building initiatives.
Support the Sales Team, in the initial stages of the project including business development planning and pre-sales consultation with the strategic stakeholders.

B.Support and Drive Go-To-Market Projects

Collaborate closely with Sales, Product, and Marketing teams to develop Value Stories/ Case Studies/Success Story aligned with China Region’s GTM objectives, contributing insights that support market penetration and revenue growth in the targeted customer segments.
Prepare and present strategic recommendations, business cases, and progress reports to senior management and key stakeholders identified in each project.
Design + implement engagement strategies for large-scale deals, ensuring seamless delivery and enhanced value over long-term relationships.

C.Customer Success and Value Expansion

Act as a trusted advisor to high-value prospects, continually engaging with stakeholders to expand adoption + deepen the strategic partnership.
Monitor market trends, competitor activities, & customer feedback, using insights to optimize customer engagement + strengthen Elsevier’s positioning.
Ensure successful and on-budget delivery of complex solutions, continually evaluating opportunities for growth and further engagement within existing accounts.

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How we rate this

Strategic Customer Engagement Manager at RELX rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Strategic Customer Engagement Manager is an open job at RELX.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Shanghai_Tianshan.
The job was posted on October 23, 2026.
Seniority: senior.
Applications are handled by RELX. Apply on RELX

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

SalesBusiness DevelopmentConsultative SellingCustomer Engagement

Questions you could be asked

Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where business development was part of your work. What did you do?
Tell me about a project where consultative selling was part of your work. What did you do?
Tell me about a project where customer engagement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Sales, Business Development, Consultative Selling, and Customer Engagement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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