Strategic Customer Engagements, Americas, AMER

Amazon is hiring a Strategic Customer Engagements, Americas, AMER in Arlington, United States. It pays $170k-$230k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include deal negotiation, sales strategy and cloud adoption.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead high-value, strategic cloud deal negotiations and customer engagements across industries for AWS.

deal-negotiationsales-strategycloud-adoptioncustomer-engagement

Amazon Web Services (AWS) is seeking a Deal Lead for the Strategic Customer Engagements (SCE) team.

SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities such as GenAI. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS (Americas/EMEA/APJ), and to establish AWS as their key cloud technology provider. These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership between the SCE team and other Amazon and AWS stakeholders.

As a SCE Deal Lead, you will be responsible for managing the end to end Deal Cycle for strategic, large, complex or highly competitive deals. You will focus on earning trust with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own engagement with customer C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and to enable private pricing, go-to-market, pan-Amazon, and other strategic relationships. You will work collaboratively to drive results by partnering with AWS customers, AWS field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions.

Key job responsibilities
* Lead negotiations and customer closure for strategic, large, complex or highly competitive deals
* Develop and shape the overall deal strategy and structure to meet customer business outcome and goals
*Contribute to developing AWS’s value proposition and solutions
*Drive revenue growth and Cloud adoption
*Closely collaborate with key stakeholders across the organization for (Americas/EMEA/APJ) regional sales teams, and related regional and global stakeholders (Service Teams, Finance, Legal, etc.)
*Act as a trusted advisor in the development of the commercial strategy of deals with AWS Field Sales Executives: partner in the execution of the sales cycle for strategic, complex, or highly competitive commercial opportunities
*Inspire, influence, and facilitate alignment with internal stakeholders, experts, and other resources not under direct control, to remove obstacles and achieve desired business outcomes
*Develop strategies for pricing and discounts; effectively communicate and identify deal blockers
*Lead or support presentation of deal proposals to Customers

Basic qualifications

- Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal and internal stakeholders for sizeable commercial/enterprise deals
- 12 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure deals (relative to industry and market size) from opportunity through closure
- 12+ years of experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals

Preferred qualifications

- Advanced degree or equivalent relevant experience
- Direct field experience with enterprise accounts
- Strong written and verbal presentation skills with the ability to articulate complex concepts to cross functional audiences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 170,000.00 - 230,000.00 USD annually
USA, GA, Atlanta - 170,000.00 - 230,000.00 USD annually
USA, IL, Chicago - 170,000.00 - 230,000.00 USD annually
USA, NJ, Jersey City - 187,000.00 - 252,900.00 USD annually
USA, NY, New York - 187,000.00 - 252,900.00 USD annually
USA, TX, Dallas - 170,000.00 - 230,000.00 USD annually
USA, TX, Houston - 170,000.00 - 230,000.00 USD annually
USA, VA, Arlington - 170,000.00 - 230,000.00 USD annually
USA, WA, Seattle - 170,000.00 - 230,000.00 USD annually

How we rate this

Strategic Customer Engagements, Americas, AMER at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Strategic Customer Engagements, Americas, AMER is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $170k-$230k a year.
The role is based in US, VA, Arlington.
The job was posted on July 24, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Deal NegotiationSales StrategyCloud AdoptionCustomer Engagement

Questions you could be asked

Tell me about a project where deal negotiation was part of your work. What did you do?
Tell me about a project where sales strategy was part of your work. What did you do?
Tell me about a project where cloud adoption was part of your work. What did you do?
Tell me about a project where customer engagement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Deal Negotiation, Sales Strategy, Cloud Adoption, and Customer Engagement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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