Support Engineer III, Amazon Robotics IT Service Management

Amazon is hiring a Support Engineer III, Amazon Robotics IT Service Management. It pays $75k-$131k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Linux, it infrastructure and hardware support.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Support Engineer III needed to build and maintain IT infrastructure for advanced robotics and manufacturing operations.

linux

it-infrastructurehardware-supporttroubleshootingproject-management

Are you passionate about building and maintaining the IT infrastructure behind some of the most advanced robotics and manufacturing operations in the world? The Robotics IT Service Management team is looking for a Support Engineer III to help design, implement, and support critical systems across Linux environments, lab buildouts, and manufacturing workflows. This is a hands-on role where you will serve as a technical point of contact for cross-functional partners in R&D, engineering, and operations. With Amazon's robotics program expanding rapidly, this is a compelling time to join a team that goes well beyond traditional IT support. You will troubleshoot complex issues, lead projects from planning through deployment, mentor teammates, and help develop the internal tools your team relies on every day.

Key job responsibilities

- Provide white glove, hands on support for end user and manufacturing devices, including laptops and desktops, printers, scanners, and other peripherals
- Design, implement, and maintain IT infrastructure including Linux systems, networking, and end-user devices, while troubleshooting issues to minimize disruption to manufacturing and lab workflows
- Lead the physical buildout of robotics innovation labs, translating engineering requirements into procurement, systems design, and deployment plans for high-density compute and GPU environments
- Serve as a technical escalation point for R&D, engineering, and operations teams, communicating clearly with stakeholders at all levels and representing IT in cross-functional meetings
- Identify and drive improvements to support tools, documentation, and operational processes, creating new resources where gaps exist and mentoring junior team members on best practices
- Manage cross-functional IT projects end to end, coordinating with suppliers, tracking progress against timelines, and ensuring change management activities follow established procedures

A day in the life
You might start your morning reviewing overnight alerts and triaging infrastructure requests before heading to the manufacturing floor to deploy new technology. After a standup with your teammates, you spend time pairing with another engineer to troubleshoot a Linux configuration issue, then shift to updating project documentation. Later in the afternoon, you review the open backlog and resolve issues after confirming with the customer.

About the team
The Robotics IT Service Management team is a close-knit group of 12 to 14 people responsible for IT support across Amazon's robotics manufacturing, design, and innovation operations worldwide. What sets this team apart is the breadth of what we do: beyond end-user support, we build innovation labs, implement new manufacturing technologies, develop and administer our own internal tools, and partner with networking teams on infrastructure projects. If you want to work where IT directly enables robotics innovation at global scale, this is the team for you.

Basic qualifications

- Experience troubleshooting and debugging technical systems
- 2+ years of technical support experience
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support

Preferred qualifications

- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience with Linux systems administration
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Westboro - 74,700.00 - 130,700.00 USD annually

How we rate this

Support Engineer III, Amazon Robotics IT Service Management at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer III, Amazon Robotics IT Service Management is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $75k-$131k a year.
The role is based in US, MA, Westboro.
The job was posted on October 13, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It InfrastructureHardware SupportTroubleshootingProject ManagementLinux

Questions you could be asked

Tell me about a project where it infrastructure was part of your work. What did you do?
Tell me about a project where hardware support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Walk me through how you've used Linux in your day-to-day work.

Adapt your resume

List these exact terms on your resume: It Infrastructure, Hardware Support, Troubleshooting, Project Management, and Linux. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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