Support Engineer III, Chronicle

Amazon is hiring a Support Engineer III, Chronicle in Chennai, United States. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions AWS, Prestodb and sql among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Build and maintain large-scale data governance, access control, and query engine infrastructure for Amazon Retail.

AWSPrestodb

sqldata-managementquery-optimization

Impact
Ever wondered how Amazon offers the Earth's biggest selection and still manages to offer lower prices every day to our customers? Our retail business teams work with a massive array of vendors and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business, this requires our category leaders, financial analysts, site merchandisers and vendor managers to quickly analyze vendors, categories and brands, diving deep into data showing business efficiency down to the unit sale level. The technology that enables this has huge visibility and impact and is critical to Amazon's continued profitability and growth.

Innovation
We're working on the future. If you are seeking an environment where you can drive innovation. If you want to apply state-of-the-art software technologies to solve real world problems. If you want the satisfaction of providing visible benefit to end-users in an iterative fast paced environment, this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Retail and transforming how we do business.

Opportunity
You will be part of a team of creative, top-notch engineers who work hard, have fun, and make history.
As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in-house Applications and external aplications ), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics.

You will be responsible for crunching and providing support for petabytes of in-coming data from dozens of sources and financial events around the company.
Be part of a high performance, high profile team with a complete, entirely localized business charter to enhance business profitability for the Amazon Consumer business.
Platform runs entirely on AWS; high scale, engineering challenges.
Very successful team that has developed a reputation of delivering results within Amazon.
We regularly research new technologies and invest for the future of our scalability

This role is on the Chronicle team within Selling Partner Services. We own the Turismo product suite, which is powered by Ripple, a dynamic query engine. Turismo is a well loved product, with 15k+ users globally. Ripple is a PrestoDB based query engine that is built to scale, and processes 2M+ queries per week. We are a full stack team, with Product managers, UX designers, TPMs, SDEs, DEs and Data Scientists.

Key job responsibilities
* Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
* Work on operations and maintenance driven coding projects
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more ETL products or components
* Customer notification and workflow coordination and follow-up to maintain service level agreements
* Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets

Basic qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

Preferred qualifications

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Engineer III, Chronicle at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Engineer III, Chronicle is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TN, Chennai.
The job was posted on September 11, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

SQLData ManagementQuery OptimizationAWSPrestodb

Questions you could be asked

Tell me about a project where sql was part of your work. What did you do?
Tell me about a project where data management was part of your work. What did you do?
Tell me about a project where query optimization was part of your work. What did you do?
What's a project where you used AWS hands-on?
Walk me through how you've used Prestodb in your day-to-day work.

Adapt your resume

List these exact terms on your resume: SQL, Data Management, Query Optimization, AWS, and Prestodb. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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