Support Manager, Export Documentation

American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace.

As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

Position Summary

The Support Manager, Export Documentation provides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within CMA CGM & APL. This position addresses problems requiring management level interaction, logistical analysis, and empowerment. The Support Manager, Export Documentation provides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within CMA CGM & APL. This position addresses problems requiring management level interaction, logistical analysis, and empowerment.

Functions & Duties

• Monitor Reps activity to ensure container incidents, special customer issues and import/export idles shipments are being resolved in a timely manner.
• Address grievances with the workforce to solve issues.
• Manage performance of team through annual performance evaluations and corrective action.
• Provides training consultation to new hires in the areas of Export Documentation and all process updates, updating SOP and maintaining current and accurate training documentation in SharePoint
• Provide problem resolution in short, shipped containers. When to issue a memo bill of lading, misrouting of the cargo, in this case a manifest must be issued to the customs and port authorities and to ensure costs are kept as a minimum. All internal departments are advised when completed to follow the Memo SOP. Liaising with the SSC to ensure the creation of the Memo BL is accurate.
• Provides resolution for CMA CGM Export Bonds approvals, maintaining a positive relationship with internal partners and external contacts under difficult timelines, AES system access to monitor approved bonds and closure 2 days after sailing.
• Makes decisions concerning CMA CGM Magic blank paper ordering, tracking, and tracing, and to ensure all parties for collection and distribution is completed smoothly, liaising with HOMRS, CEVA Logistics and internal departments.
• Takes initiative and acts to approve LARA status updates, RAD forms, Partner Codes, Standing Instruction, Customer Profile Updates, PGL forms and other processes which need approval to move the workflow to complete.
• Provides information and monitoring history of events for Customer Complaints, DDSM / HO MRS approval and Customs Fines, logging errors.
• Provides Vessel Calendar / Daily task list consultation for internal departments and co-ordination with terminals, coastal and schedule updates to ensure the CMA CGM are manifesting Export Documentation to governments in a timely manner and customers have the correct information. Provides advanced knowledge of routes and alternative routes including a thorough knowledge of terminals and Country Rules and Regulations. Schedule updates need to be reflected / monitored in the schedule and task list and uploaded on SharePoint sites.
• Miscellaneous related duties or projects as assigned

Knowledge, Skills, Abilities

• Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data
• High level of attention to detail.
• Ability to develop priorities, target levels of performance.Strong presentation, written communication, and interpersonal skills
• Strong staff development and human resource management skills.
• Strong change management skills.
• Proficient with MS applications (Excel, Outlook, Word and Internet Explorer).
• Proficient with LARA and NOVA.
• Demonstrated ability to work under pressure.
• Management experience.
• Process Management.

Qualifications

Education

Required/Preferred Education Level

Required High School Diploma or GED

Preferred Bachelor’s Degree - Bachelor’s degree or a related field or equivalent education and experience

Work Experience

Experience Years of Experience

General Experience 3-5 years

Industry Experience 1-3 years - Minimum of 2 years experience in transportation which demonstrates knowledge of sales, pricing, or customer service

At American President Lines, we are committed to fair and equitable compensation practices. The expected salary range for this position is $67,000 - $84,000 per year, based on seniority.

In addition to base salary, this position may be eligible for:
Comprehensive benefits, including health insurance, retirement plans, vacation and sick time. We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.