Support Ops Specialist, Support Operations (Level 3)

Amazon is hiring a Support Ops Specialist, Support Operations (Level 3) in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Microsoft Office, customer service and reimbursement requests among its tools and skills.
Level classes it as a junior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Support Ops Specialist to assist FBA sellers with financial and inventory reimbursement questions through email and ticketing systems.

Microsoft Office

customer-servicereimbursement-requestsfbaroot-cause-resolutiondata-analysis

Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries

Key job responsibilities
Responsibilities include:
• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

A day in the life
Consistently improving Seller experience

About the team
Mission - To mitigate business risk while driving an excellent customer experience
BASIC QUALIFICATIONS
-Graduation complete (Full time Any stream)
- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
PREFERRED QUALIFICATIONS
- Graduate and should be willing to work from office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic qualifications

- 1+ years of customer service experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
- Complete graduation

Preferred qualifications

- High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Support Ops Specialist, Support Operations (Level 3) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Support Ops Specialist, Support Operations (Level 3) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 12, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceReimbursement RequestsFbaRoot Cause ResolutionData AnalysisMicrosoft Office

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where reimbursement requests was part of your work. What did you do?
Tell me about a project where fba was part of your work. What did you do?
Tell me about a project where root cause resolution was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Reimbursement Requests, Fba, Root Cause Resolution, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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