WoltSupport Team Lead
Wolt is hiring a Support Team Lead. Level rates it ; you can apply on Wolt.
Level's read on this job
- Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
- The posting mentions team leadership, customer support and data analysis among its tools and skills.
- Level classes it as a lead role.
- Wolt has 193 other open roles on Level.
- Posted within the past week.
AI in this role
Lead and inspire a customer support team in Romania while leveraging AI tools and automation to improve efficiency and service delivery.
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?
We’re looking for a Support Team Lead to join our Customer Support team in Romania.
With our excellent customer service, the Support team is the glue that holds the marketplace together. We ensure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.
At Wolt, we move fast, stay humble, and always put people first. 💙
What you’ll be doing
- Lead by example and champion a strong customer-obsessed mindset
- Inspire, coach, and develop a high-performing support team
- Hire, onboard, and mentor new team members
- Monitor team performance and ensure SLAs and CSAT targets are met
- Analyze data and performance trends to identify improvement opportunities
- Turn insights into clear, actionable plans
- Collaborate closely with cross-functional teams and local stakeholders
- Support operational improvements and process optimization
- Leverage AI tools and automation opportunities to improve efficiency
- Foster a positive, motivated, and accountable team culture
Our humble expectations
- Proven leadership experience in Customer Support or Customer Experience
- Strong analytical skills with the ability to translate data into action
- Fluent in Romanian and English (C1 level)
- Excellent communication and coaching skills
- A people-first mindset with the ability to motivate and empower others
- Tech-savvy and comfortable learning new tools and systems
- Comfortable making decisions and managing performance
- Thrives in a fast-paced, ever-changing environment
- Proactive, solution-oriented, and hands-on
Next steps
Ready to take ownership and lead a high-impact team?
Apply today and let’s start the conversation. We review applications on an ongoing basis — don’t forget to attach your CV! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
How we rate this
Support Team Lead at Wolt rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where process optimization was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Team Leadership, Customer Support, Data Analysis, Process Optimization, and Automation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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