Systems Engineer, Marketing Cloud Engagement

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

Salesforce is seeking a Systems Engineer to support the technical operation, reliability, and continued evolution of Marketing Cloud Engagement (MCE). This individual will partner with Marketing, Product, and Data to support MCE operations.

This is a hands-on technical operations and implementation role. You will co-own key MCE capabilities including Preference Center, Global Footer, Journey Builder, Automation Studio, Data Extension management, DE audience and segmentation logic, and Mobile Push. You will translate business needs into scalable technical solutions, troubleshoot complex production issues, and improve the operating model for customer-facing messaging.

The role is ideal for an individual who is comfortable working at the intersection of marketing technology, data, automation, and production support.

Core Responsibilities & Scope

• Build, configure, test, and maintain email and mobile messaging journeys in Salesforce Marketing Cloud Engagement.
• Use Journey Builder and Automation Studio to implement customer journeys, triggered communications, scheduled automations, data imports, and operational workflows.
• Write query plan optimized SQL queries with complicating joins
• Design, manage, and troubleshoot Data Extensions, data models, SQL queries, audience tables, suppression logic, and automation dependencies.
• Support Preference Center and subscription-management experiences, including consent, unsubscribe processing, compliance controls, localization, and subscriber-state troubleshooting.
• Own and evolve Global Footer implementations and reusable messaging components across campaigns, regions, and communication types.
• Support MCE Mobile Push campaigns, including audience targeting, segment qualification, exclusions, message configuration, send readiness, delivery monitoring, and event-week operational coverage.
• Diagnose issues involving missing or stale source data, empty or incorrect audiences, duplicate-send risk, automation failures, journey entry and exit logic, and delayed or failed sends.
• Validate audience counts, representative audience members, source-data freshness, exclusions, and send configuration before production launches.
• Partner with Marketing and Product stakeholders to turn business requirements into technical solution documents, configuration plans, implementation steps, test cases, and operational runbooks.
• Collaborate with upstream data owners, segmentation teams, mobile teams, and platform engineering teams to resolve dependencies and establish clear escalation paths.
• Participate in incident response for MCE capabilities, including triage, investigation, stakeholder communication, escalation, resolution, and follow-up. Participate in a formal on-call rotation (e.g., PagerDuty) to support critical incident response, triage, and resolution outside of standard business hours.
• Improve monitoring, alert quality, dashboards, documentation, operational controls, and incident-prevention practices for messaging systems.
• Identify opportunities to automate manual processes, reduce operational risk, improve compliance safeguards, and make campaign delivery more reliable at scale.
• Maintain appropriate standards for data privacy, consent management, localization, testing, change management, and customer-impacting production work.

Minimum Requirements

• 5 years of working with Salesforce Marketing Cloud Engagement at large scale companies.
• Hands-on experience with Journey Builder, Automation Studio, Data Extensions, SQL Query Activities, and email-send or campaign-execution workflows.
• Strong SQL skills, including audience qualification, deduplication, suppression, segmentation, and data-validation queries.
• Experience troubleshooting production workflows involving data ingestion, automations, audience selection, journey logic, and message delivery.
• Experience translating business requirements into clear technical designs, implementation documentation, and validation plans.
• Ability to work effectively with technical and non-technical partners, including marketers, product managers, analysts, and data engineers.
• Strong problem-solving skills, attention to detail, and comfort operating in time-sensitive production environments.
• Excellent written communication skills, including the ability to produce clear technical documentation and status updates.
• Experience with AMPscript, HTML, CSS, email templates, content blocks, CloudPages, or triggered sends.

Preferred Qualifications

• Experience with Preference Center, consent-management, unsubscribe, subscription, or privacy-compliance workflows.
• Experience supporting mobile push-notification campaigns, including targeting, audience readiness, delivery monitoring, and incident response.
• Experience operating reusable global email components or localized footer and compliance content.
• Familiarity with Salesforce Data Cloud and its MCE connector
• Experience with monitoring, dashboards, logs, alerting, or incident-management platforms such as PagerDuty.
• Experience supporting high-visibility campaigns, large events, or customer-facing communications with strict execution windows.
• Familiarity with localization and regional messaging requirements, including content, consent, and footer variations by country or language.

Success in This Role

A successful individual in this role will become a trusted technical owner for Marketing Cloud Engagement operations. They will support and improve journey execution, audience and data workflows, preference-management experiences, global email components, and mobile push programs.

They will help the organization move from reactive campaign support toward a more reliable, documented, observable, and scalable messaging platform.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.