Systems Operations Manager - SRE

About this role:

Wells Fargo is seeking a Systems Operations Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Manage a Systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience with Platform / Production Leadership role with minimum 15 members
• Stakeholder management including Tech Partners, LOB Users, Vendors etc.
• Good working experience on ITIL, Java/ .NET / Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool Knowledge, SRE, OCP/Azure.

Desired Qualifications:

• Experience in ITIL / SRE:
  •    Incident / Problem Management
  •    Change Management & Asset Management
  •    Configuration Management (CMDB)

• Programming/scripting experience:
  •    Java, JavaScript, Python, Ruby
  •    NodeJS, Angular
  •    .NET / C#
  •    JSON and API based integrations

• CI/CD and automation tools experience:
  •    Ansible, Puppet
  •    Apigee
  •    Jenkins, Git, Maven, Gradle
  •    SonarQube, Artifactory

• Job/Batch scheduling 
  •    Autosys/JAWS

• Monitoring, Observability experience:
  •    Splunk, Elastic, Kibana
  •    Grafana, Prometheus
  •    AppDynamics, Dynatrace, 
  •    BigPanda, TrueSight
  •    Kafka, CloudWatch, solace

• Operating systems experience:
  •    AWS, Azure, GCP
  •    Kubernetes, OpenShift, PCF, PKS
  •    VMware

• Data platforms, messaging, and storage experience:
  •    Kafka, IBM MQ, Apache 
  •    Oracle, SQL, MongoDB, Cassandra
  •    Hadoop, Cl

Job Expectations:

• Technology oriented B.E/B Tech Degree or equivalent advanced degree
• Analytic and excellent organizational skills
• Excellent communication skills
• Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.