Technical Account Manager, AWS Enterprise Support

Amazon is hiring a Technical Account Manager, AWS Enterprise Support in Munich, Germany. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions AWS, cloud architecture and technical support among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Serve as a technical advisor guiding AWS customers through cloud adoption, architecture reviews, and operational optimization.

aws

cloud-architecturetechnical-supportaccount-managementrisk-management

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Technical Account Manager (TAM) at Amazon Web Services (AWS), you will serve as a trusted technical advisor for one or more AWS customers, guiding them through every stage of their cloud adoption journey. Your work will directly influence service and feature adoption, helping customers reach higher levels of cloud maturity.

You will build close relationships across all levels of your customers' organizations, understanding their business and operational needs while providing strategic technical guidance. From reviewing architectures and recommending best practices to proactively identifying risks and optimizing environments, you will ensure your customers get the greatest value from AWS. You will craft and execute strategies with stakeholders to drive adoption, support project and launch planning, and resolve operational challenges.

Key job responsibilities
- Provide proactive technical guidance and advocacy for customers, reviewing cloud architectures and recommending solutions that improve security, performance, resiliency, and cost effectiveness
- Design and recommend operational processes that meet customer recovery, scalability, and availability targets while identifying and mitigating risks across their AWS environments
- Collaborate with internal AWS teams including Solutions Architects, Professional Services Consultants, and Sales Account Managers to deliver a coordinated support experience
- Drive technical discussions around incidents, architectural trade-offs, and risk management with stakeholders ranging from engineering teams to senior executives
- Review customer implementations for known limitations, proactively surface improvement opportunities, and help integrate cloud best practices into their internal processes

A day in the life
Your primary focus is proactive: you spend your time reviewing customer architectures, identifying potential risks before they become issues, and preparing recommendations that keep environments operationally healthy. You will regularly connect with your customers' engineering and leadership teams, running planned enablement events such as product launches or infrastructure migrations. Between customer engagements, you collaborate with AWS service teams to advocate for feature improvements and share insights that benefit the broader customer community.

About the team
Amazon values inclusive experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Here at AWS, our employee-led affinity groups support a culture of inclusion that empowers us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to keep embracing our uniqueness. You'll find knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a well-rounded professional.

Basic qualifications

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Experience in internal enterprise or external customer-facing environment as a technical lead

Preferred qualifications

- Experience with AWS services or other cloud offerings
- Bachelor's degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Technical Account Manager, AWS Enterprise Support at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager, AWS Enterprise Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in DE, BY, Munich.
The job was posted on September 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ArchitectureTechnical SupportAccount ManagementRisk ManagementAWS

Questions you could be asked

Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Architecture, Technical Support, Account Management, Risk Management, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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