Technical Account Manager - Knutsford

Who are PortSwigger

PortSwigger exists to enable the world to secure the web. We build the tools practitioners trust, the knowledge that trains security professionals, and a community that makes anyone who cares about security better — so anyone can make the internet safer. Our products are crafted with care, backed by deep research, and we lead through generous innovation: winning by setting the bar higher and sharing what we create, turning commercial success into wider positive impact.

Our culture didn't happen by accident - it was built deliberately, and it's something we protect with the same care we put into everything we make. We default to trust - brilliant people doing brilliant work, free from micromanagement. We aim for excellence, and we do it with care; performance and compassion go hand in hand. Joy, mastery and purpose belong together here - and if the work stops feeling good, we take that seriously.

Growth is our commercial engine: bringing new customers on board, keeping them delighted, and telling our story to the market. Growth is split into Sales, Customer Experience (Relationship Management, Customer Success and Tech Support), Marketing and Special Ops - collectively owning pipeline, retention, advocacy and the go-to-market playbooks that scale PortSwigger.

What you'll be doing

A renewal conversation turns painful long before it shows up in a QBR. It usually starts months earlier - in a rollout that never quite launched, a feature nobody adopted, or a security team that quietly stopped logging in. By the time anyone's discussing it formally, the account team is negotiating from a position they should never have been in. This role exists to read those signals early enough to still change the outcome.

You'll own a portfolio of PortSwigger's most technically demanding enterprise accounts, watching usage data, support patterns and stalled deployments for the moment something needs a person, not a dashboard. Sometimes that's you - diagnosing a broken SAML integration or a CI/CD pipeline that's only half-wired to Burp. Sometimes it's knowing exactly when to pull in a Solutions Architect or another specialist, and staying accountable for the outcome either way.

No two weeks look quite the same, but you'll regularly find yourself:

Pulled into a rollout that's stalled for reasons nobody's pinned down yet - a SAML config that's subtly wrong, an API integration that's 90% finished, a scan that was never actually scheduled - and getting hands-on until it's fixed, or the customer's own engineers can fix it themselves.

Reading the account health data - usage, support tickets, renewal timing - to spot the account that's gone quiet before anyone else notices, and deciding what actually needs to happen next.

Explaining the same technical issue three different ways in the same week: to a developer who wants the detail, a security leader who wants the risk, and an executive who wants the plan.

Spotting a champion who's gone quiet inside an account, and working out fast whether that's a stalled project you can unblock yourself, or a signal Sales and Renewals need to hear about now rather than next quarter.

Turning a one-off save into something reusable - a playbook, a script, a written-up approach - so the next TAM who hits the same problem doesn't have to solve it from scratch.

Whatever the account, you'll get into the technical detail, own the outcome, and leave the next person's job a little easier than you found it. Most TAM roles ask you to pick a lane - technical or commercial, hands-on or strategic. This one is built so you don't have to: you'll carry real technical weight and real account accountability in the same job, with the judgement to know which one a given moment actually needs.

Requirements

You're credible in a room of engineers and just as credible in a room of leaders - and you know how to be both without performing either. Put a customer's architecture in front of you and you start asking the right questions: where the identity provider sits, what's actually going wrong in that API integration, why a scan never got scheduled. You don't need to own every fix yourself, but you're not intimidated by getting hands-on with one.

You're comfortable enough with code and scripting to build a small tool, read CI/CD script pipelines or work out where a deployment pipeline is quietly broken. Networks, identity, cloud infrastructure and how services actually talk to each other aren't a foreign language to you. PortSwigger's own products are entirely learnable on the job - the underlying fluency isn't.

You'd rather build the picture yourself from account data than wait to be told there's a problem - adoption trends, support patterns, renewal risk - and you use what you find to decide the next best action, not just to report on it. When a problem is genuinely ambiguous, you bring structure to it: establish the facts, set a plan, come back with a recommendation, and escalate early when the situation actually calls for someone else.

You're curious about AI without needing to prove it through a list of tools you've used. What matters is what the curiosity leads to - an onboarding you managed better, a churn signal you caught earlier, a process that got faster because you tried something new.

You're low-ego and direct. You'd rather hand a colleague the working playbook than the war story, and you're just as comfortable pairing with an engineer as briefing a security leader on the same issue in language that actually lands for them.

You've probably built your career in hands-on, customer-facing technical work - as a Technical Account Manager, Customer Success Engineer or Solutions Engineer; coming from application security or DevSecOps with real customer exposure; or as a software engineer or support engineer who ended up owning the relationship as much as the fix. The exact title matters less than whether you've lived at the point where deep technical work meets an enterprise relationship.

Realistically you're 4-8+ years into that kind of career - a guide, not a ceiling; plenty of strong candidates will have more. Environments that tend to prepare people well: enterprise security or developer-tooling SaaS, application security, complex web architectures, cloud and CI/CD, or integrations that touch APIs, identity and more than one stakeholder group.

You won't match every line of this exactly, and that's fine. If most of it sounds like you, we'd like to hear from you.

Benefits

At PortSwigger, we believe people should be paid what they're truly worth - not just what we could get away with or what the market dictates. That's why we pay above the market rate, and review it regularly.

In our 2025 survey, 80% of Swiggers said they were satisfied or very satisfied with their reward - against a YouGov benchmark of 40% for knowledge workers. The philosophy works.

Alongside a strong base salary, we offer share options and a comprehensive benefits package designed to support your whole-person wellbeing.

Want to know more? Explore our reward philosophy