Technical Account Manager | ThousandEyes
Cisco is hiring a Technical Account Manager | ThousandEyes in Mexico City, Mexico. Level rates it ; you can apply on Cisco.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions network assurance, technical account management and telemetry among its tools and skills.
- Level classes it as a senior role.
- Cisco has 1,400+ other open roles on Level.
- Posted within the past two weeks.
AI in this role
Serve as a technical account manager guiding enterprise customers on network intelligence and digital experience assurance.
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
The ThousandEyes Technical Account Manager (TAM) team serves as the strategic bridge between our cutting-edge network intelligence platform and our customers' most critical digital initiatives. We function as trusted advisors, proactively guiding global enterprises through complex technical landscapes to ensure they derive maximum value from our solutions. Our team thrives on a culture of collaborative problem-solving, where curiosity is celebrated and deep technical expertise is shared freely across the group. We are incredibly excited to welcome a new member who is passionate about delivering exceptional customer outcomes and thrives in an environment that values innovation and high-touch partnership.
Your Impact
As a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long-term platform adoption. You will analyze complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities. By partnering with Engineering, Sales, product, and Customer Success teams, you will lead periodic business reviews and technical health check-ins to ensure our solutions align with evolving infrastructure goals and drive measurable value realization. Your work directly impacts customer retention and satisfaction, positioning you as a vital pillar in the continued growth and market influence of ThousandEyes.
Minimum Qualifications
- Bachelor’s degree with 7+ years of related experience, Master’s degree with 4+ years of related, or PhD with 1+ years of related experience.
- Experience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience administering Linux systems, including reading system logs and checking network connectivity.
- Experience with application and network performance analysis solutions.
Preferred Qualifications
- Ability to communicate data-supported technical findings in writing and presentations, collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems.
- Cisco CCNA or DevNet, or Cloud (AWS) certification.
- Experience with Cloud/SaaS software products.
- Experience with at least one virtualization platform: KVM, VMware, Hyper-V, or VirtualBox.
- Experience administering containers with Docker or Kubernetes.
- Experience troubleshooting authentication, permissions, or single sign-on in software services.
- Experience using Python or JavaScript to collect or analyze technical data or automate checks.
- Experience using an AI tool for a technical task, with the ability to explain the task, the output produced, and how the output was checked against source data or test results.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
How we rate this
Technical Account Manager | ThousandEyes at Cisco rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where network assurance was part of your work. What did you do?
- Tell me about a project where technical account management was part of your work. What did you do?
- Tell me about a project where telemetry was part of your work. What did you do?
- Tell me about a project where customer success was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Network Assurance, Technical Account Management, Telemetry, and Customer Success. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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