Technical Account Manager, US Federal, Enterprise Support

Amazon is hiring a Technical Account Manager, US Federal, Enterprise Support in Denver, United States. It pays $131k-$178k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Application deadline: Nov 6, 2026

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers.

As a TAM, you'll build deep relationships with your customers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership.

This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio — compute, storage, databases, networking, security, containers, serverless, AI/ML, and more — while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment.

This position will require the ability to travel 10% or more for on-site customer engagements.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

This role is based in Denver, CO, with Arlington, VA also available.

Key job responsibilities
- Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders
- Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
- Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis
- Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
- Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
- Collaborate with AWS service teams to influence product improvements based on customer needs
- Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers

About the team
You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust.

About AWS

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic qualifications

- Bachelor's degree
- Current, active TS/SCI US Government Security Clearance
- Bachelor's degree in Computer Science, Engineering, Mathematics, or related discipline; OR 4+ years of equivalent technical work experience
- 2+ years of technical engineering experience (cloud infrastructure, systems administration, networking, security, or software development in a distributed systems environment)

Preferred qualifications

- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
- Professional written and oral communication skills, including experience presenting to decision-makers
- Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices
- AWS certification(s) (Solutions Architect, Generative AI Developer, DevOps Engineer, etc)
- Experience supporting government or regulated-industry customers
- Familiarity with DoD or federal compliance frameworks

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 131,300.00 - 177,600.00 USD annually
USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually

How we rate this

Technical Account Manager, US Federal, Enterprise Support at Amazon rates 24 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Account Manager, US Federal, Enterprise Support is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $131k-$178k a year.
The role is based in US, CO, Denver.
The job was posted on September 23, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon