Technical Care Specialist

Nokia is hiring a Technical Care Specialist. Level rates it ; you can apply on Nokia.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions technical support, optical networking and troubleshooting among its tools and skills.
Level classes it as a senior role.
Nokia has 579 other open roles on Level.
Posted within the past week.

AI in this role

Technical Care Specialist providing advanced product support and troubleshooting for optical networking products.

technical-supportoptical-networkingtroubleshootingcustomer-care

As a Technical Care Specialist, you will be part of one of the optical product teams. Your primary responsibility will be to provide advanced technical and product support, handle complex cases, and serve as a key point of contact for customer escalations and issue resolution. This role is critical to maintaining our high standards of customer care and support.

Provide advanced technical support and troubleshooting for optical products to ensure a seamless customer experience.
Handle complex technical issues at the solution and system levels to identify and implement effective resolutions.
Act as the key interface between customers, TEC, and R&D teams to ensure effective communication and timely escalation.
Track customer issues through resolution and provide regular updates to ensure customer satisfaction.
Collaborate with cross-functional teams to strengthen product knowledge and stay updated on technical advancements.
Maintain accurate documentation of customer interactions, technical issues, and resolutions to support knowledge sharing.
Analyze customer feedback and recurring issues to identify improvement opportunities and implement best practices.
Support team development through technical training and knowledge sharing while ensuring compliance with company policies and industry standards.

You have:

Bachelor’s degree in Engineering (B.E./B.Tech) with 8–10 years of relevant experience,Minimum 3 years of experience in a technical support or customer care role, with a focus on Optical products.
Strong knowledge of optical networking technologies, products, and protocols.
Excellent analytical and problem-solving skills to troubleshoot complex technical issues.
Strong written and verbal communication skills to collaborate with customers and internal teams.

It would be nice if you also had:

Ability to work effectively in a fast-paced, global environment with a 24x7 support model.
Proficiency in case management tools and systems for technical support and knowledge sharing.
Strong organizational skills, attention to detail, and adaptability to emerging technologies and industry trends.
Customer-centric approach with a commitment to delivering exceptional technical support and service.

How we rate this

Technical Care Specialist at Nokia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Care Specialist is an open job at Nokia.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in India.
The job was posted on November 5, 2026.
Seniority: senior.
Applications are handled by Nokia. Apply on Nokia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportOptical NetworkingTroubleshootingCustomer Care

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where optical networking was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where customer care was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Technical Support, Optical Networking, Troubleshooting, and Customer Care. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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