Technical Program Manager, External Fulfillment

Amazon is hiring a Technical Program Manager, External Fulfillment in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions AI Tools, Generative AI and project management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage warehouse management system projects to improve logistics productivity while leveraging internal AI and generative AI assistant tools.

AI ToolsGenerative AI

project-managementwarehouse-management-systemslogisticsstakeholder-management

アマゾンジャパンオペレーションズ部門では急速な事業拡大の中で、お客様の利便性を追求し“ほしい物がすぐ届くサービス”を実現してきました。そのサービスを支える重要なチームの１つExternal Fulfillment（以下EF）部門では、外部の物流パートナーの協力のもと、自社の物流拠点にはない商材の取り扱いや急激な需要の変化にスピーディーに対応することで、セレクションの拡大を追求し、お客様の購買体験の向上に貢献しています。
本ポジションは、倉庫管理システム（以下WMS)の新規機能追加・改善のプロジェクトを通じて、物流の生産性や品質の改善に取り組んで頂きます。

新規機能追加・改善のプロジェクトでは、海外のシステム開発部署やオペレーション部署と調整しながら導入までのタスクを整理し、プロジェクトの進捗を管理して頂きます。プロジェクトを進める為にはステークホルダー間のコンフリクトを解決するプロジェクトマネージメントスキルが求められます。また、どのシステムの改善が必要かを特定するために、商品の受発注から倉庫での入出庫オペレーションに関わるシステムフローやロジックを理解するハードスキルが必要となります。さらに、オペレーション担当者から実態を把握する為に情報を収集し、その情報を海外の開発部署に伝えるコミュニケーション能力も求められます。

Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。
AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。

==================================
At Amazon Japan Operations, amid rapid business expansion, we have pursued customer convenience and realized a "service that delivers what you want immediately." The External Fulfillment (EF) department, one of the key teams supporting this service, contributes to expanding selection and improving customer purchasing experience by handling products not available in our own logistics facilities and responding quickly to sudden changes in demand, with the cooperation of external logistics partners.
In this position, you will work on improving logistics productivity and quality through projects for adding new features and improvements to the Warehouse Management System (WMS).

For new feature addition and improvement projects, you will organize tasks leading to implementation while coordinating with overseas system development and operations departments, and manage project progress.
Project management skills to resolve conflicts between stakeholders are required to advance projects. Additionally, hard skills are necessary to understand system flows and logic related to product ordering and warehouse inbound/outbound operations in order to identify which systems need improvement. Furthermore, communication skills are required to gather information from operations personnel to understand the actual situation and convey that information to overseas development departments.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
- 新規ビジネス案件におけるシステム導入、応用検討
チームで取り組むプロジェクトのマネジメント
- 新規システムの開発プロジェクト
- 既存システムの新機能導入プロジェクト
- 新規サイトの立上プロジェクト
==================================
System introduction and application review for new business projects

Project management for team-based initiatives:

New system development projects
New feature implementation projects for existing systems
New site launch projects

A day in the life
フレックスタイム制
※コアタイム無し・9：00～18：00（実働8時間/日、土日祝お休み）となりますが、業務時間帯はマネージャーと相談の上、業務および個人の都合に応じて勤務時間帯の調整ができ、ワークライフハーモニーを重視した働き方が可能です。

About the team
Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jp

＊オペレーション部門 DEIの取り組み
＊事業企画/プランニング職種の紹介
＊フルフィルメントセンター (FC)部門の紹介
＊東京オフィス(本社)の紹介

Basic qualifications

- Bachelor's degree or equivalent
- 3+ years of direct people management, including managing managers or senior individual contributors experience
- Experience in Business English and Japanese skills, both verbal and written

Preferred qualifications

- Experience in customer-facing environment, warehousing, logistics or manufacturing
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
- Experience within a distribution center, logistics, or manufacturing environment
- Experience of supply chain management (e.g. logistics, inventory turn management, forecasting, operations) experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Technical Program Manager, External Fulfillment at Amazon rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Program Manager, External Fulfillment is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in JP, 13, Tokyo.
The job was posted on July 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Project ManagementWarehouse Management SystemsLogisticsStakeholder ManagementAI ToolsGenerative AI

Questions you could be asked

Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where warehouse management systems was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Walk me through how you've used AI Tools in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Project Management, Warehouse Management Systems, Logistics, Stakeholder Management, and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker