Technical Success Manager

JFrog is hiring a Technical Success Manager for a remote role open to applicants in Germany. Level rates it ; you can apply on JFrog.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions Jfrog Platform, customer success and account management among its tools and skills.
JFrog has 68 other open roles on Level.
Posted within the past two weeks.

AI in this role

Enable outcome-focused customer engagements, product adoption, and expansion across the DACH region for JFrog's DevSecOps platform.

jfrog-platform

customer-successaccount-managementdevsecopstechnical-supportsoftware-delivery

Residency in Germany is required. This role is currently fully remote

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?

We’re looking for a talented and experienced Technical Success Manager for the DACH region to enable outcome-focused engagements with JFrog customers, focusing on three aspects:

Accelerate adoption of JFrog products and value realization
Explore new opportunities for expansion by understanding the scope of customer use cases
Enhance customer loyalty

As a Technical Success Manager at JFrog you will…

Be the customer’s trusted advisor
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the JFrog Platform, including:
- The value proposition and sales messaging
- Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

To be a Technical Success Manager at JFrog you need...

Bachelor’s/Master's Degree in Technology or business/management
7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
3+ years of experience in the software industry, preferably in SaaS companies
Ability to effectively liaise with customers and regional teams/leadership
Ability to effectively present technical presentations
Flexibility in working hours to accommodate our global presence
Occasional travel to visit customers in person in the DACH region
Native German speaker - Mandatory (read/write/speak)
Fluent English - Mandatory (read/write/speak)

How we rate this

Technical Success Manager at JFrog rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Technical Success Manager is an open job at JFrog.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Germany and is marked remote.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by JFrog. Apply on JFrog

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessAccount ManagementDevsecopsTechnical SupportSoftware DeliveryJfrog Platform

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where devsecops was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where software delivery was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Account Management, Devsecops, Technical Support, and Software Delivery. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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