JFrogTechnical Success Manager
JFrog is hiring a Technical Success Manager in Tel Aviv, Israel. Level rates it ; you can apply on JFrog.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions Jfrog Platform, customer success and account management among its tools and skills.
- Level classes it as a senior role.
- JFrog has 68 other open roles on Level.
AI in this role
Enable outcome-focused customer engagements, drive product adoption, and manage technical success at JFrog.
At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?
We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects:- Accelerate adoption of JFrog products and value realization.
- Explore new opportunities for expansion by understanding the scope of customer use cases.
- Enhance customer loyalty.
- Be the customer’s trusted advisor
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
- Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
- Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
- Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
- Be the first point of escalation
- Develop a full understanding of the JFrog Platform, including:
- The value proposition and sales messaging
- Out-of-the-box reporting where needed
- Success journey planning and execution
- Continuous communication and working relationship
- Bachelor’s/Master's Degree in Technology or business/management
- 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
- 3+ years of experience in the software industry, preferably in SaaS companies
- Ability to effectively liaise with customers and regional teams/leadership
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Occasional travel to visit customers in person in the Nordic region
- Fluent English - Mandatory (read/write/speak)
How we rate this
Technical Success Manager at JFrog rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where project management was part of your work. What did you do?
- Walk me through how you've used Jfrog Platform in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Success, Account Management, Technical Support, Project Management, and Jfrog Platform. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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