Technology Associate Consultant - ServiceNow

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)

What is the focus of the role?

As an Associate Consultant aligned to ServiceNow, you will assist senior technical staff to engineer, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on building foundational capability while supporting platform operations and contributing to the transition to an internally owned operating model.

As an Associate Consultant, your role centres on collaborating with and supporting your team by providing technical service, solutions and implementation support for ServiceNow applications and systems delivered for our customer. In this role, you support the DevSecOps team to deliver reliable and secure ITSM solutions, contributing to configuration, testing, deployment and operational support activities. Your teamwork, learning mindset and ability to apply feedback are critical as you continue developing your technical knowledge and capability in platform delivery and operations.

Responsibilities:

• Assist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilities
• Collaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutions
• Support ITSM workflows including incident, problem and change management activities
• Assist with integration activities and workflow development under guidance from senior engineers
• Support platform operations including basic incident resolution and service requests
• Contribute to documentation of platform configurations, processes and operational procedures
• Apply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practices
• Identify issues and escalate risks to senior team members to support delivery outcomes
• Contribute to continuous improvement initiatives and process optimisation activities
• Support transition activities including knowledge capture and internal capability uplift

Key Skills

• Analytical Thinking
• Communication Continuous
• Improvement Process
• Customer Engagement
• Group Problem Solving
• Listening
• Requirements Definition
• Stakeholder Management
• Written and verbal communication
• ServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service Manager
• ITSM process awareness
• Basic scripting or automation awareness

Qualifications / Certifications

• AGSVA NV2 Security Clearance or an ability to gain NV2
• Relevant tertiary qualification or equivalent experience
• ServiceNow training or certifications desirable
• Experience working in IT technical support
• IT Service Management exposure
• Experience in Agile practices

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. Adjustment requests and accessibility support can be arranged using the contact details below.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment